Intake Coordinator I

THE ORGANIZATION

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

The Intake Coordinator I will facilitate and evaluate therapeutic, medical and financial arrangements of incoming chemically dependent patients and/or family members. Intake coordinators will complete the admission process for new patients including signing all consents, completing ROI’s and the in-person assessment process.

KEY RESPONSIBILITIES

• Answer and respond immediately to telephone/webform inquires concerning potential client admissions.
• Performs admissions assessments for all prospective clients.
• Verifies that the client to be admitted meets all clinical and financial criteria for admission.
• Maintain an accurate knowledge of the services we provide to answer any questions and guide individuals through our intake process in an engaging and welcoming manner.
• Enter new client information into our electronic medical record.
• Utilize and provide upkeep of inquiry database.
• Understand and review insurance quotes and complete pre-certifications.
• Understand and explain all consents needed to admit a patient. Including getting releases of information at the time of intake.

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Protects our patient’s personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations
• Reinforces Ashley’s commitment to diversity, equity and inclusion

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor's and 1 year of experience or AA degree and 3 years’ experience or working toward either degree; typing and computer skills preferred; excellent telephone and communication skills; knowledge of Twelve Step Programs.
• Excellent verbal and written skills; read; write clearly.
• Good arithmetic skills; understand insurance and financial requirements. Knowledge of Microsoft Office to include Outlook, Word and Excel.
• CPR certification required.