Insurance Verification Clerk

The ­­­Customer Care Specialist II (Service Provider Network Representative) is expected to build and maintain relationships with our Service Provier Network accounts. The SPN Representative is responsible for requesting insurance certificates and providing vendor information for requests. The SPN Representative is expected to collaborate with other teams to ensure client success. Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates

Request renewal insurance certificates from vendors with expired certificates
Provide vendors information in response to inquiries and issues
Maintain certificates in an electronic file to meet vendor insurance compliance requirement
Enter data and prepare reports as needed
Assist with overflow calls for the company
Assist during peak times with Roadside follow up calls
Handles specific special duties assigned per assigned accounts
Assist other department staff members with information for the vendors
Other duties and projects, as assigned.

Job Requirements:

Minimum of one year experience working as a Vendor Relations clerk with performance at a commendable level. Working knowledge of commercial insurance, preferred.
High School diploma or equivalent
Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Collaborative - Ability to work with others to find solutions.
Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent, and receives and processes feedback.
Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust.
Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
Interpersonal – Ability to develop and maintain relationships with others.
Leadership - Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.
Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

Job Types: Full-time, Contract

Pay: $16.87 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• Call center: 1 year (Preferred)
• commercial insurance: 1 year (Preferred)
• Vendor Relations: 1 year (Preferred)

Work Location: Hybrid remote in Cherryville, NC 28021