Insurance Verification Specialist

Covenant Physician Partners is hiring a Fulltime Insurance Verification Specialist at Gastroenterology East, P.A. & Endoscopy Center located in Greenville, NC.

About the Opportunity

Under the policies, procedures, and processes established by the Director of Revenue Management, under the day to day general direction of the Office Manager, the Insurance Verification Specialist handles and routes incoming calls as needed. Additionally, the Verifier is responsible for all Insurance Verification, documentation of copays and patient contact regarding copays.

Essential Duties and Responsibilities

• Verifies patient contact and insurance information on file.
• Answers non-medical questions and gives routine non-medical instructions.
•  Enters demographics of new patients, including insurance information, into the applicable system.
•  Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages. 
• Collects, verifies and enters into the applicable system, all insurance and third party resources for payment.
• Coordinates Insurance Verification with insurance companies through online eligibility verification system on a case by case basis.
• Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
• Conducts reminder calls prior to procedures.
• May escort patients throughout the Center to insure proper office flow. 
• Understands and abides by all HIPPA policies and procedures.
• This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
• Engages in various clerical and recordkeeping duties as needed.
• Assists with the transport and discharge of patients when needed.
• Performs other duties as requested or assigned.

About the Candidate

• High school education or equivalent. 
• Must be competent in the use of basic office equipment including computer, printer, telephone and fax.
• Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members. 
• Must possess excellent clerical and organizational skills. 
• Experience with Insurance Verification.