Institution Complaint Examiner

Introduction
The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using cutting-edge research and evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.
The Department of Corrections is recruiting to fill an Institution Complaint Examiner position. This position is based out of Racine Youthful Offender Correctional Facilities in Racine, WI.
DOC is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring: Substantial leave time including at least 3.5 weeks of vacation to start, nine paid holidays, and ample accrued sick time that rolls over each year. Excellent and affordable health, vision, and dental benefits A casual office atmosphere and flexible work schedules depending on the position’s requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan DOC is a qualifying employer for the Public Service Loan Forgiveness program. Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
​​​​​​​Please click here for a quick downloadable summary of State of Wisconsin employment benefits or click here to explore State of Wisconsin employment benefits on the website.
Position Summary
The Institution Complaint Examiner (ICE) will independently conduct investigations and resolve Persons in Our Care (PIOC) complaints on institution rules, policies, practices, and individual staff actions from institution PIOCs. The ICE will also provide other investigative services for the Warden and his/her designee, other institutions by request, Department of Corrections, Division of Adult Institutions, and work with law enforcement agencies. The ICE will make recommendations to the Warden regarding disposition of the complaints and other investigations, initiate necessary action to implement the decision, and monitor until its completion. Other duties of the position include keeping files and records on all Investigations. Conduct orientation on the PIOC Complaint Review System (ICRS) for PIOCs and staff.
Salary Information
This position is in pay schedule/range (81-04) with an annual salary of $42,099-$77,584, plus excellent benefits. Pay on appointment for current state employees may vary according to the applicable pay transaction provisions of the State Compensation Plan, Wisconsin Administrative Code, and statutes. A twelve-month probationary period is required.
Job Details
Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.
The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.
Qualifications
Minimally qualified applicants will have experience: Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance (e.g., from staff. managers, agencies. the general public, other appropriate parties) Interpreting laws, rules and organizational policies (e.g. to staff and others including the general public) Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports)
In addition to the above, well qualified applicants will have experience: Reviewing and analyzing investigative findings of cases (such as those involving complaints, criminal and/or other legal or policy matters) for accuracy, compliance, thoroughness, and appropriateness of recommended solutions for administrative action and resolution Preparing an investigation summary report and making recommendations based on results for administrative action and resolution
How To Apply
To apply, click on “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application.
Your letter of qualifications and resume are very important parts of your application and should detail your training and experience related to the qualifications listed in the job posting. Limit to a maximum of 2 pages each . For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the application process as described above by the stated deadline.
Questions can be directed to Adriana Sierra, Human Resources Specialist - Senior, at adriana.sierra@wisconsin.gov .
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Deadline to Apply
Applications must be submitted by 11:59pm on March 21, 2024
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