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JOB DESCRIPTION
Job Title: INSTALLATION MANAGER
Department: Operations Department
Reports To: Group Operations Manager
Location: Must be on site as needed in Benicia
SUMMARY:
The Installation Manager position manages all installations, technicians, and subcontractors in his/her areas to facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and budgeted goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES This job requires supervision of installers in the region and is responsible for the performance management and hiring of the employees within the department. On occasion, Installation Managers may be required to respond to urgent afterhours phone calls, emails, and text messages.
QUALIFICATIONS High-tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. A good Driving record is mandatory. Ability to travel within the States, as well as- States when necessary. Must be dependable, self-starter, professional individual with an extremely high customer service orientation, and excellent written and verbal communication skills. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Respond to all service-related calls daily and repair any part of the security system that is non-operational. Respond to any urgent request of his/her direct superior to facilitate excellent customer service. Must know basic electricity.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee is required to climb ladders and scaffolding, crawl in ceilings, and use of lift equipment may be required for jobs.
Job Title: INSTALLATION MANAGER
Department: Operations Department
Reports To: Group Operations Manager
Location: Must be on site as needed in Benicia
SUMMARY:
The Installation Manager position manages all installations, technicians, and subcontractors in his/her areas to facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and budgeted goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide an accurate monthly forecast and consistently be within 10% of monthly forecast.
- Contact clients and schedule installations.
- Coordinate schedules with technicians and subcontractors.
- Receive shipments weekly with WoW inventory software.
- 70% of time should be spent in the field on installations, providing training and guidance for technicians and subcontractors.
SUPERVISORY RESPONSIBILITIES This job requires supervision of installers in the region and is responsible for the performance management and hiring of the employees within the department. On occasion, Installation Managers may be required to respond to urgent afterhours phone calls, emails, and text messages.
QUALIFICATIONS High-tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. A good Driving record is mandatory. Ability to travel within the States, as well as- States when necessary. Must be dependable, self-starter, professional individual with an extremely high customer service orientation, and excellent written and verbal communication skills. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Respond to all service-related calls daily and repair any part of the security system that is non-operational. Respond to any urgent request of his/her direct superior to facilitate excellent customer service. Must know basic electricity.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee is required to climb ladders and scaffolding, crawl in ceilings, and use of lift equipment may be required for jobs.
