Address
Form of workJob Description
Installation Manager
Renewal by Andersen
Cupertino, CA
Company Overview:
Drawing on the Andersen tradition of over 100 years of quality, innovation, and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. Our process begins with a free in-home consultation. We then custom-make beautiful, energy-efficient composite Windows and professionally install them for optimal performance. We are in search of a hardworking, self-motivated, and experienced individual who is looking for a full-time opportunity to become the Installation Manager for Renewal by Andersen. All characteristics for this role will include, but are not limited to, the following:
What You Do:
• Take detailed measurements of residential Windows and Doors
• Evaluate the condition of existing structure, frames, sash, casing and trim
• Document any environmental or climate concerns, structural issues, or aesthetics
• Compare findings to project specifications, verify order meets customer’s needs and provides an appropriate solution
• Provide written window replacement instruction to the installation crew
• Recognize situations that could impact customer expectations, job costs, and/or code performance and provide alternatives as needed
• Prepare the homeowner for the installation appointment and the next steps in the process
• Complete and submit required paperwork that is neat, accurate, and thorough in a timely manner
• Keep team members informed of customer interactions and actions taken
• Check-in with the crews every morning to review projects of the day, set expectations, answer any questions. Follow-up with previous projects and outstanding items
• Review paperwork from the crew for accuracy, completeness, and timeliness. Review job costs and final labor
• Check-out with the crews every evening to ensure the crews complete the job at a reasonable time and discuss any pending issues
• Attend customer sites and evaluate the crew performance, job status, and customer satisfaction
• Perform final walk-through and answer questions. Review permit status, stucco or scaffold status
• Creates and maintains a pending list of all new and unfinished projects, all job status needed to be updated in a timely manner
• Create a punch list and review with the customer, submit requests to order additional parts, schedule follow-up service crews, estimate any chargeback as needed
• Ensure final payments are collected, the customer is satisfied, and the customer survey has been reviewed
What You Need:
• High School diploma or equivalent
• Minimum of 5 years of similar experience
• Window and door installation experience
• Customer service experience with job troubleshooting as a key component
• Good computer skills
• Excellent communication skills with the ability to build quick rapport
• Creating a sense of urgency with field crews
• Excel at delivering for customers
• Ability to exist and excel in a fast-paced environment
• Ability to quickly and competently handle one-off situations
Compensation & Benefits:
• $92,000 annually, plus ample bonus structure
• Gas card, toll card, cell phone allowance
• Personal Time Off
• Paid Holidays
• Full Benefits: Medical, dental, vision, life insurance
• 401k with company match percentage
• Prorated Backup Family Care (10 day)
• Supplemental Student Loan Assistance
• Employee perks program
Interested in this exciting and rewarding challenge? If you are looking to take your career to the next level, please email your resume to nsmith2@windowsbyrba.com!
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
For information regarding our Privacy Policy, please follow this link: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:9f8b8db9-3977-4b75-8aa8-b8d37a93b343
We believe that investing in our team creates a positive and dynamic culture; when combined with the reliability of the Andersen brand, it creates the best customer experience in the window industry. Full-time employees are offered full benefits, including health, vision, dental insurance, and a 401(K) program.
By providing unlimited growth opportunities, our company continues to invest in our employees to strive to new success. With many exciting opportunities available, your new career path is within reach!
