Inside Sales/Customer Service Associate

What we’re looking for:

Dundee Manufacturing Company is looking to hire a highly motivated and coachable Customer Service and Inside Sales Associate. The Customer Service and Inside Sales Associate plays a crucial role amongst the DMC sales team. You are the liaison between our production floor and all our customers. The ideal candidate will have a “CAN DO” attitude to offer exceptional customer service and support to our customers. We are looking for someone who is passionate about being a good teammate and person. DMC is growing tremendously fast, and the ideal candidate would be a self-reliant and quick-thinking problem solver.

Responsibilities include, but are not limited to, the following:

· First point of contact for all customers via phone and email.

· Build and maintain strong customer relationships.

· Work cooperatively with our shipping and production teams to ensure customers receive high quality products in a timely manner.

· Ensure that shipment of finished goods satisfies both customer and company objectives.

· Conduct market research to identify new business opportunities.

· Maintain weekly sales reports and report out to leadership team.

· Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, logging RFQ’s, sending quotes, and following up open quotes.

· Communicate any changes in pricing or delivery dates to the customer in a timely fashion.

· Utilize our PLEX CRM to enter all purchase orders and stay up to date on all current and past due orders.

· Support our outside sales reps with any quotes, reports, and answer any questions they may have.

· Collaborate with Sales Manager to accomplish department goals.

What you will need to be successful:

· Advanced skills with Microsoft Office Suite.

· Detailed oriented with excellent organization and time management skills

· Proficiency in CRM systems

· Strong computer skills and knowledge of basic telephone technology

· Open to minimal travel (1-3 times annually) to customers sites, conventions, etc.

· Ability to perform physical demands such as walking on the plant floor and lifting boxes up to 50 lbs.

Education and Requirements:

· 1-3 years of customer service and/or inside sales experience required.

· Bachelor’s degree required.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Inside Sales: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person