Inside Sales Representative/Customer Service

Job Title: Inside Sales Representative

Department Name: Sales

Reports to (title): Sales Manager

Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a customer service representative. As a customer service representative, you will be responsible for providing exceptional service to our clients in a timely and efficient manner. Your role will involve addressing customer inquiries, complaints, and feedback through various communication channels including phone, email, and chat.

Essential Job Functions:

• Responding to customer inquiries and concerns via phone, email, and chat in a timely and efficient manner
• Providing accurate and comprehensive information to customers regarding products, services, and policies
• Resolving customer complaints and issues in a professional and diplomatic manner
• Maintaining accurate and detailed records of customer interactions and transactions
• Collaborating with other departments to resolve complex customer issues
• Continuously improving knowledge of company products, services, and policies to better assist customers

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail
• Proficiency in Microsoft Office and other relevant software
• Prior experience in customer service is preferred but not required
• Bilingual English/Spanish preferred

Physical Requirements:

• Office environment

Company Profile:

Eastern Wholesale Fence LLC is a growing manufacturer and distributor of fence products. Selling to the trade for over over 50 years!

Based in NY, SC, NC, NJ and MD. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. Providing our employees with benefit programs that is both: Competitive and Comprehensive. Our generous package includes: Competitive wages, medical insurance with employer contribution, dental and vision insurance. 401k plan with company match. Employee discounts as well as paid time off and much more...

Make this your choice for a career and join our team of amazing employees!!!

DRUG-FREE WORK ENVIRONMENT!

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Denton, MD 21629: Relocate before starting work (Required)

Work Location: In person