Inside Sales Representative

About the Job:

Cochrane Supply is an award-winning, internationally recognized technology company distributing Building Automation and IIoT products. Due to growth, Cochrane Supply is seeking a full-time Inside Sales Representative for our Redford, MI location. The position will be responsible for customer relationships and sales growth for existing customer accounts. This role will be heavily customer service focused and will be responsible for answering incoming calls, creating quotes and orders, and assisting customers at the counter. The ideal candidate should have a background in HVAC or building automation/controls and have a strong customer service background.

Essential Duties & Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

• Inside and counter sales including answering incoming sales calls and assisting customers at the counter
• Create and process customer orders and quotes in the inventory and accounting system (Prophet 21)
• Develop, deliver and follow up on accurate customer quotes in a timely manner
• Process customer Return Material Authorization (RMAs) for products
• Provide technical expertise regarding current product offerings to customers
• Build relationships with new and existing customers
• Inform customers about events, product training, and new products available
• Support outside sales staff in the market
• Develop an expertise in product lines and sales techniques through internal training opportunities and professional development
• Provide excellent customer service
• Assist with warehouse operations including shipping & receiving, customer will call, and inventory management

Hours, Salary, and Location:

Full time position, typically 40 hours a week, Monday – Friday, but may require travel to other company locations as well as customer facilities. Salary negotiable and based on experience. Position will be based in Redford, MI.

Necessary Experience:

• Experience in HVAC, Temperature Control or Building Automation Systems
• Strong customer service skills with the ability to build long term relationships with customers and internal employees
• Excellent communication skills, both verbal and written
• Ability to quickly learn and retain new concepts
• Excellent time and project management skills with strong attention to detail
• High degree of organization, accuracy, and flexibility; exceptional attention to detail
• Team player and collaborative
• Proven ability to be a self-starter with ability to initiate action and follow an effort through to completion
• Familiarity with Windows platforms and Microsoft Office 365
• Reliable Transportation is required

Preferred Experience:

• HVAC
• Building Automation
• Mechanical & Electrical background a plus
• Understanding of warehouse operations including shipping and receiving

Benefits:

Full benefits package including health (BCN), dental (Aetna), vision (VSP), short- and long-term disability, life insurance, 401k matching, tuition reimbursement, profit gainsharing. Vacation and PTO.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Madison Heights, MI 48071: Relocate before starting work (Required)

Work Location: In person