- Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales
- Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
- Upsell and cross-sell all product offerings available in the specific market
- Handle daily calls effectively while adhering to assigned schedules
- Manage inbound emails and cases effectively
- Hold professionally engaging conversations over the phone and via email
- Coordinate with various departments to ensure customer requests are handled appropriately and timely. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers
- Be aware of competitor activities in the region and assess opportunities for business development
- Work to revenue targets and KPI's as set by Supervisor
- Establish a quality relationship with all other Sales positions and leaders as needed
- Develop sales strategies to capitalize on inbound call wins and volume growth
- Keep up to date with industry news to identify opportunities for new business
- Maintain a comprehensive knowledge of all USS products and services
- Produce quotes and orders through Salesforce
- Document sales activities and leverage business intelligence through Salesforce.com; Know the critical steps of projects and project management
- Perform other duties as required
Qualifications:
EDUCATION
Min/Preferred Education Level Description
Minimum High School or GED or equivalent combination of education and experience
EXPERIENCE
Minimum Years of Experience Maximum Years of Experience Comments
3 of related sales or customer experience preferred
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to navigate Salesforce.com effectively and efficiently; Adding: Projects, Contacts, Accounts, other applicable data entry
- Champion, demonstrate and uphold our values: Easy, Safe, & Clean
- Demonstrate a desire to succeed and win with a positive and professional attitude as well as grow career opportunities
- Strong PC proficiency (Microsoft Office, CRM, etc.)
- Salesforce proficiency experience a plus
- Customer care and sales experience, including customer relationship development and referral generation
- Ability to solution sell-through value alignment to differentiate USS offerings from the competition
- Teamwork with all sales channels and operations
- Lead Sourcing
- Closing and Negotiating
- Time Management
- Organization
- Excellent follow up skills (leads, issue resolution, etc.)
- Strong written and verbal communications
- Decision making and problem solving
- Other required skills: Presentation skills, building relationships, negotiation, results driven, capable of achieving sales targets
Physical Requirements:
Demand Frequency
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Constant
Understand the speech of another person Constant
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.