Inside Sales/ Customer Service Representative

An industry leading building material distributor is looking for a strong inside sales person to lead the office.

This Jobot Job is hosted by: Brad Kerwin
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $75,000 per year

A bit about us:

We are a locally owned company that has serviced the commercial roofing industry since 1997 as a manufacturer’s representative firm. We are proud to represent many of the leading manufacturers in the roofing marketplace, allowing us to offer a multitude of options to best address your roofing needs.
Our Professional Services include:

• Roof site visits & Evaluations
• Assessment reports defining rooftop conditions.
• Capacity to create budgets for Improvement plans.
• Installer recommendations
• Project reviews
• We can advise on warranty coverage.
• CEU opportunities

Why join us?

We are are a locally owner firm that has a great reputation in both the construction industry as well as the local community. We offer competitive compensation, full benefits and room to grow within the company!

Job Details

We are the leading company in our industry in the Greater Philadelphia area. We are hiring an experienced Office Manager/ Customer Service Representative to help us keep growing. If you're dedicated and ambitious, we are an excellent place to grow your career. Don't hesitate to apply.

Responsibilities include but limited to:

• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
• Answer any questions the customer may have about available products and services.
• Establish new customer accounts, recording account information on written forms or digitally.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
• Select appropriate responses to customer issues and work quickly to resolve them.
• Refer advanced cases to management for resolution, providing background information as necessary.
• Maintain and regularly update financial account information using computer software programs.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.

Qualifications for Customer Care Representative

• Call center or customer service experience preferred.
• Willingness to participate in training before hire and on-the job.
• Ability to pass a pre-employment background investigation and drug screen for certain positions.
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.