Inside Sales Center Representative

Position Title: Inside Sales Center Representative

Supervisor: ISC Supervisor

FLSA Status: Non- Exempt

Schedule: Hyrbid with rotating schedule

Starting Pay: $18/HR + Bonuses

Job Summary: The Inside Sales Center Representative interacts with potential and existing clients by addressing inquiries and resolving complaints.

Essential Duties & Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner and with exceptional service
• Set sales appointments for Design Consultants with all decision-makers present
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going above and beyond
• Keep comprehensible records of all conversations and client information in the Company’s CRM software
• Respond to all online inquiries about products and services.
• Maintain a strong understanding of and be able to explain Company product features, including but not limited to, brands, lead times, starting costs, and basic installation processes.
• Follow up with clients immediately after initial inquiry via confirmation video that includes appointment date and time and appropriate product content
• Follow up with clients via phone prior to appointments
• Manage weekly reports
• Transfer calls and emails to the appropriate departments and escalate questions and complaints appropriately
• Perform other related duties as assigned

Qualifications - Education/Experience

• High school diploma or GED required
• Previous experience in a call center and/or customer service role is strongly preferred

Skills and Abilities

• Exceptional interpersonal skills, strong phone and verbal communication, and active listening skills
• Familiarity with CRM systems and practices
• Time management and problem-solving skills
• Detail oriented
• Customer focus and adaptability to different personality types and sales techniques
• Ability to multitask, set priorities, and manage time effectively

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• While performing the duties of this job, the employee is regularly required to use hands to grasp, handle, or feel; talk; and hear
• The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, or crouch
• The employee may regularly lift and/or move up to 10 pounds, with occasional lifting of up to 25 pounds