Inside Account Manager

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Receive email and telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various internal departments.
• Work directly with Sales Representatives, Sales Leaders and other sales resources to help with Opportunity management in SalesForce to keep all relevant data and information updated for forecasting requirements that roll up to executive management on a weekly basis.
• Support of a “primary territory”, national or named account assignments or other assigned sales team relationships but may also be asked to support another area anywhere in the US.
• Review weekly the SalesForce reports and other files of active orders to ensure supported territory deals are updated.
• Assist Sales/Pre-sales in supporting the accessing and usage of SalesForce reports.
• Actively work with Sales Representative – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.
• Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs.
• Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.
• Frequent interaction with sales, presales, finance and service delivery to assist in high quality customer outcomes related to sales.
• Working understanding of an Order Process, ensuring when quotes are being built that all content is captured and orders are submitted in a timely manner.

 

Additional job responsibilities include, but are not limited to:

• Other responsibilities as assigned.

 
Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

• 2 years experience in closely related sales support or related end user sales assignments
• 2 year degree from an accredited institution.
• Possesses a Sales biased mindset and understands how to positively impact Sales and order completion velocity.
• Product and recurring bookings experience is preferred or proven knowledge in other similar positions.
• Skills working with SalesForce system or the equivalent tool sets, with Sales/Pre-sales in forecasting/quoting function.
• Knowledge of vendor partner programs and processes.
• NetSuite, Salesforce, TigerPaw, Sales Logix, Excel, Word, Outlook and PowerPoint experience.
• Knowledge of standard business processes such as the Opportunity to Cash process or ability to quickly learn.
• Excellent communication skills.
• Excellent problem solving/dispute resolution skills required.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.