Information Technology Technician Ii (Detroit Area Talent) (Manufacturing ) (2Nd Shift)

Title: IT Technician (Level II)
Dept: IT
Shift: 2nd shift (3pm - 11pm or so)

Average hours a week: 45 as a standard. Possibly more when needed
Days: Monday through Friday with possible Saturdays to support IT projects
Openings: 2
Location: Highland Park (Detroit)
Company: Tier 1 automotive supplier
Company/plant: 104,000 employees at 140 plants worldwide >800 employees at Highland Park plant, 500,000 square feet
Remote/Hybrid/Working daily: at the facility 5 days a week
Union: union shop
Components manufactured & assembly: front and rear bumper systems
Candidates considered: USA citizens and Green Card Holder
Position: Full Time Direct Hire / Permanent
Salary: N/A
Hourly pay rate: yes, $32/hr to start + tier wage structure in place, possibly more with more experience
Overtime Pay : yes, time and a half

Educational requirements: Associates Degree preferred, certificates preferred
Reports to: IT Site Manager
Start Date: March 2024
Travel: 5% to corporate for training possibly
Experience needed: 3+ years of experience

Recruiter contact : Jschultz@purplesquirrelsolutions.com

Recruiter Notes: 1) Vision System software (Cognex and Keyence) recently installed at the facility in early 2023. 2) there are 7 production lines and multiple cells within the production facility. 3) this facility / plant only assembles front and rear bumper systems or front facias. There is no manufacturing here. 4) opportunity for growth within plant and company. 5) MES experience would be a bonus (Manufacturing Execution Systems).

Job duties:

• Ability to resolve support calls within the defined SLA, (Service Level Agreements).
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Provide technical support to end-users, including diagnosing and resolving technical problems.
• Set up and maintain user accounts, permissions, and security settings.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Collaborate with other IT team members to implement and maintain IT policies and procedures.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing.
• Conducts floor level training on new equipment.
• Flexible Shift – Based on Department Manager’s Needs. Must be able to support weekend production.
• Complete and communicate end of shift notes including issues seen on the floor and project completion updates.
• Basic network knowledge, changing VLANs, troubleshooting connectivity issues.
• Assist in the planning and execution of IT projects, including system upgrades and migrations.
• Conduct regular system backups and ensure data integrity and disaster recovery readiness.
• Perform advanced troubleshooting and problem-solving for complex technical issues.
• Administer and maintain server infrastructure, including virtualization platforms.
• Collaborate with vendors and external service providers to resolve technical issues.
• Stay up to date with emerging technologies and industry trends to provide recommendations for continuous improvement.
• Train end-users on the proper use of the MES system and provide ongoing support Install, configure, and maintain the MES software and hardware components.

· Troubleshoot and resolve issues related to MES software, hardware, and integration with other systems.

· Coordinate engineering changes and ensure their proper implementation in the MES system.

· Setup and maintain part numbers in the MES system, ensuring accuracy and consistency.

· Process Improvement helps identify areas of improvement in manufacturing processes, optimizing workflows, and implementing changes to increase efficiency and productivity.

· MES Compliance monitoring and troubleshooting the MES system, performing regular updates and patches, and ensuring system availability and reliability

Qualifications:

· Associate's degree or higher in Computer Science, Information Technology, or a related field.

· Proven experience as an IT Technician level 2 or in a similar role.

· Advanced knowledge of computer hardware, software, and networking concepts.

· Experience with server administration, virtualization, and network device configuration.

· Familiarity with enterprise-level backup and disaster recovery solutions.

· Strong project management and organizational skills.

· Ability to mentor and provide guidance to Level 1 IT Technicians.

· Strong knowledge and experience in writing SQL queries, including complex joins and subqueries.

· Familiarity with Windows and Linux operating systems.

· Experience with Active Directory, DNS, DHCP, and other network protocols.

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

· Ability to work independently and collaboratively in a fast-paced environment.

· Attention to detail and ability to prioritize tasks effectively.

Preferred Qualifications:

· Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).

· Experience in the automotive industry or a manufacturing environment.

· Knowledge of automotive-specific software applications and systems.

· Knowledge of plant Manufacturing Execution Systems.

Job Type: Full-time

Pay: $27.53 - $32.21 per hour

Expected hours: 40 – 48 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person