Information Technology Support Specialist

Summary:

Transportation Management Services (TMS) provides industry leading transportation and parking solutions for public and private meetings, conventions, and special events as well as emergency transportation services for government agencies. Supported by our service-first mindset and data-driven approach, our mission is to move people safely and reliably while delivering a personal and positive experience that aligns with our client's goals. With over 27 years' experience managing transportation for thousands of events worldwide, we take great pride in serving as an extension of our clients' team.

TMS has an immediate opening as an IT Support Specialist located at our headquarters in Frederick, MD. IT Support Specialist responsibilities include, but not limited to, IT hardware management and support, Software configuration and support, shipping and logistics, and IT research. Travel will be required to support larger events with special IT needs and emergency support like hurricanes (70%).

We have a small IT team that supports teams of fluctuating sizes. This position will involve a variety of roles and wearing "multiple hats" in the IT world from server or network administration to mobile / laptop / desktop support. We have expertise in house as well as consulting to help with subject matter expertise. We are looking for a dependent, go getter willing to learn about whatever technology needs support.

Position Details:

Overall:

• Provide technical support and assistance to end-users on-site as well as remotely
• Work closely with Operations including onsite support
• Troubleshoot and resolve hardware and software issues as necessary
• Assist with shipping and logistics of IT equipment for events
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, and phones
• Perform other job-related duties when deemed necessary in line with company needs
• Travel to events to provide IT support when needed
• Ability to support emergency deployments with little notice such as hurricanes.
• Other duties as assigned

Required Skills and Experience:

• BA/BS degree from an accredited college/university or equivalent experience
• Excellent verbal and written communication skills
• Excellent leadership, teamwork, and client service skills
• Motivated, dependent, and organized
• 1-2 years' experience in the IT field
• Ability to travel including international

What We Offer:

• A mobile device with a paid plan and other relevant equipment
• Coffee, teas, and snacks in office kitchen
• Learning and development support and upskilling opportunities
• Medical, dental, vision, disability, and life insurance
• 401(K)
• Paid time off

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Work Location: In person