Information Technology Support Specialist

Position Summary:

Necco has an opportunity for a career as IT Support Specialist. This position will add the most value by eliminating the external vendor spend for a network monitoring contractor role.

You should be accurately described as:

A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A courageous mutant; a problem-solver, financial steward, and one who excels at collaboration. A passionate pragmatist about the company’s success, growth, and program quality.

The candidate selected will be responsible for the following:

Network

Basic troubleshooting and monitoring of NECCO’s network

Respond timely to incident response system

IT Support and Troubleshooting

Provide support and basic system diagnostics to all service offices

Assist Service Delivery Lead in providing consistent and timely support to our staff, through either primary or third-party tools

Corporate Citizen

Practice ruthless pragmatism

Engage in peer to peer feedback

Know and live the Necco Corporate Culture Principles

Embody the three essential virtues of humble, hungry and smart

Drive your Individual Performance Scorecard

Adhere to and contribute to the Necco meeting structure

Continually advance education/skillset

Position Qualifications

Some college preferred

Ability to build and maintain strong collaborative relationships across multiple functions and organization levels

Knowledge in Microsoft Products, Windows, Mac, and Smartsheet

Excellent written, oral communication, and organizational skills

Attention to detail

Excellent customer service skills

Successful completion of all required criminal background checks

Travel/Training Willingness

At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.