Information Technology Specialist

Information Technology Specialists perform a variety of technical support duties pertaining to computer systems and related equipment and may serve as a first responder for computer, network, and hardware/software issues. Information Technology Specialists may serve as the technical representative and liaison between departments and the Information Technology (IT) service provider to provide effective technical support for network services and IT business processes. The IT Specialist will offer technical support to staff and diagnose errors, install, and update computer hardware/ software; analyze and resolve system/application-related support requests, including specialties such as Help Desk, Web, and ERP.
The current opening for this position will be responsible for the development of public safety subscriber radio programming files (codeplugs) utilizing manufacturer-specific software. Attention to detail is paramount in completing these tasks. Other duties could include but not be limited to: ID Management, Database Management, Field Programming, Historical Data Reporting, etc.). All work will be completed under the direction of a Telecommunication Technician III.
The list established from this recruitment may be used for vacancies in various County of San Diego departments. IT Specialists may be utilized in different ways depending on the department in which they are placed. You will learn more if you are invited to interview.
INTERVIEWS AND HIRING PROCESS:
The timeline for this recruitment is outlined below.

• Job Offer and Background Process begins after the interviews. Note: Current County employees may be excluded from additional background screening.
• Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
• Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date.

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.
IDEAL CANDIDATE:
The ideal candidate for IT Specialist must have working knowledge of relevant operating systems and technological products/ services with a vision for using those tools to improve the overall user experience and customer service. An effective IT Specialist will possess problem-solving and critical thinking skills, along with a desire to implement new processes and recommend enhancements to current systems, and the ability to identify troubleshoot, and resolve system and application issues. The ideal candidate for the IT Specialist position will have good organization, time management, and prioritization skills to work on a wide array of competing projects.
WORKING CONDITIONS:
You will be exposed to computer screens in an office environment. Depending on the Department you are placed with, this position may require on-call support of systems for the County's 24/7 computing environment. You may be working on-site at animal shelters located in Bonita and Carlsbad. Possible exposure to excessive noise (barking dogs), animal waste and dead animals, dust, chemicals from cleaning agents/disinfectants, sewage, and zoonotic diseases.
Click HERE for a complete description of the duties and responsibilities.
MINIMUM QUALIFICATIONS
1. An associate's degree from an accredited college or university, or certified foreign equivalency in computer science, Information Technology or a closely related field which provided a basic understanding of Information Technology concepts; AND,
2. Two (2) years of Information Technology work experience performing duties such as providing hardware and software training; identifying and resolving hardware and software problems; writing queries; participating in the validation of system data, interfaces, and functionality; and/or implementing a variety of applications;
OR,
3. Four (4) years of IT program related experience with the County of San Diego.
Note: Additional years of directly related, verifiable experience or IT coursework may be substituted for the education/experience requirements on a year for year basis.
For your education and/or certifications to be considered, you must attach a copy of your degree, transcripts, diploma, foreign equivalency report and/or certifications to your application. Please also submit a copy of a current resume with your application. Required attachments previously submitted do not need to be resubmitted.
The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate’s personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age, and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.
The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application.

CONDITION OF EMPLOYMENT:
As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.
EVALUATION:
The names of qualified candidates will be placed on a six (6) month employment list based on scores received during the evaluation of information contained in the employment application and supplemental questionnaire. Please ensure all information is complete and accurate as the responses you provide on the supplemental application form will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
Note: Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions of a job, on a case-by-case basis.
As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.
Veteran’s Preference PolicyThe County of San Diego offerspreferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.
Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!
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Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.
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