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Form of workJob Summary:
This Information Technology Manager is responsible for providing professional and timely IT technical support to the executive group. This role requires a high level of technical proficiency, strong communication skills, and the ability to work in a discreet fashion with urgency and confidentiality.
What You'll Do:
You will be a customer service and support evangelist delivering exceptional support to our goup leaders and their support staff. The primary focus of this high-profile role is to ensure that the technology needs of our leadership team are being addressed proactively. This role will also support a related trust entity and liaise with an external managed service provider.
You will be a customer service and support evangelist delivering exceptional support to our goup leaders and their support staff. The primary focus of this high-profile role is to ensure that the technology needs of our leadership team are being addressed proactively. This role will also support a related trust entity and liaise with an external managed service provider.
How You’ll Make an Impact:
- Provide extraordinary IT support to customers, and ensure high customer satisfaction.
- Ensure customer service levels are met, and exceeded; find improvement opportunities and implement these as needed.
- Assist in implementing and maintaining a document management system, accounting systems, investment reporting systems, and electronic board material software.
- Provide support and training for the most common problems through hands-on engagement with IFO leadership.
- Work with leadership team to perform computer upgrades and migrations
- Own and drive IT projects and deliverables for leadership.
- Support desktop hardware and mobile devices.
- Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)
- Maintain a highly secure system aligned with best practices through proper configuration and system access monitoring.
- Maintain and regularly audit permissions and privilege integrity within the system and file structures, share drives, and other systems that may require unique accesses.
- Liaison with the central IT team
- Provide support for various printers, videoconferencing, Office 365, accounting software, and telecommunication issues.
- Quickly and effectively diagnose and resolve issues.
- Support the clients with basic IT needs and questions.
- Maintain documentation of systems and processes.
- Maintain a highly secure system aligned with best practices through proper configuration and system access monitoring
- Install and integrate new and existing applications.
- Ensure network security and connectivity.
- Maintain a reliable, secure, and efficient data communications network.
- Perform direct follow-up with colleagues and clients regarding remediation where appropriate.
- Maintain documentation of systems and processes
- Establish and report on all the above monthly.
Required Technical Experience
- 3-4 years experience in IT Support in a professional environment
- Strong experience in providing 1st/2nd line IT support.
- Experience driving support ticket management and tracking.
- Strong customer service, problem-solving, and teamwork abilities
- Experience communicating with vendors to manage expectations and relationships.
- Advanced knowledge of Mac OS, iOS and Android
- Advanced knowledge of Windows 11 (or current)
- Network fundamentals and support experience (network configs, VPN, printing, etc).
- Expert in Office 365
- Very high technical proficiency, executive presence and strong communication skills.
- Possible travel to support staff and events
Desired Skills
- Previously part of an IT executive support team or family office environment.
- 3+ years experience working in support of desk-side services with a specific focus on supporting executive levels and their assistants.
- Bachelor's degree in Computer Science or equivalent work experience.
- Familiarity with Boardvantage.
Working Conditions
- Office environment.
- Onsite required.
The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. Ilitch Family Office has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the employee.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.
Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify.
