Information Technology Manager

The Information Technology Manager is responsible for the day to day operations of the company. They must be able to assess situations and resolve issues in a timely manner. The position is also responsible for ensuring the seamless operation and security of the business technology systems. The IT Manager serves as a bridge between the IT department and other departments. The IT manager should have experience in graphic and Pre Media systems and workflows.

Responsibilities:

• Manage the deployment, maintenance, monitoring, security, patching, upgrading, and support of all IT systems, including telecommunications, infrastructure, hardware, software, and peripherals, including hands-on assistance.
• Create and oversee IT projects and function as a project manager.
• Coordinate with management to implement IT policies, procedures, strategies, and controls.
• Select and oversee external resources to implement and perform cyber security protocols.
• Manage the company’s technology applications and improve operational efficiencies through the use of technology.
• Build strong relationships with management, operations, vendors, suppliers.
• Collaborate with other departments to develop systems and procedures to improve internal reporting, tracking, and business operations automation.
• Perform and be accountable for IT annual and project-specific budget planning.
• Review and evaluate IT vendor contracts and resolve issues and discrepancies.

Job-Specific Competencies/Behaviors:

• Communicates well verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening skills.
• Effectiveness in planning and controlling work, motivating and developing subordinates and contractors, improving work methods and results, and encouraging and supporting suggestions for improvement.
• Plans for and uses resources efficiently and effectively.
• Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds the root cause of problems, and owns/acts on problems.
• Leads through change and adversity, motivates and encourages others.
• Establishes project goals, milestones, and procedures; acquires project resources; coordinates projects throughout the company, and monitors project progress.
• Has extensive technology-specific knowledge, keeps knowledge up to date, and acts as a technical resource for others.

Education/Experience/Attributes/Requirements:

• 5 years of experience leading IT teams.
• Bachelor’s degree in a relevant field required.
• Demonstrated experience supporting business environments running Windows 10/11, Azure, Office 365 and SharePoint.
• Knowledge of Netapp, VMware, CommVault, Esko Automation Engine, Active Directory, Mac OS, Unix , Windows and Xinet is a plus.
• Ability to work with 3rd party vendors to troubleshoot and resolve issues quickly and efficiently.
• Excellent problem-solving skills, with an adaptable and flexible style in working with all types of individuals.
• Acts with a high level of professionalism and integrity.
• Energetic and highly motivated with a strong sense of urgency.
• Highly entrepreneurial and self-motivated, able to work equally well independently and in a team environment.
• Proficient first-hand knowledge of network infrastructure, including routers, firewalls, and Telephony.
• Physically capable of safely moving around work site environments that could include uneven surfaces, stairs, ladders, under furniture, overhead, and lifting up to 50lbs.