Information Technology Manager

Title: Information Technology Manager

Job Grade: Exempt/Salary

Location: On-Site

Gulf Capital Bank aims to redefine the value of a bank by offering the personal relationship touches of a traditional community bank combined with the ease of state-of-the-art banking technology and global connections provided by a group of Houston’s business and civic leaders.

For more information go to: https://www.gulfcapitalbank.com/.

Brief Description

The Information Technology Manager will manage the company’s Information Technology (IT) operations, ensuring the department provides efficient and effective technical support service.

Detailed Description

The Information Technology Manager is responsible for full end-to-end support in our IT operations organization, tasked to support a variety of systems that support the bank operations. Individual will be the main point of contact for IT services and collaborate with peers, vendors, service providers and internal operational contacts to streamline processes, achieve service level agreements, perform system upgrades, and resolve incidents. They will develop processes and metrics to track vendor services, contracts, performance, and risk and serve as a liaison between external vendors and internal stakeholders. The Information Technology Manager will assist the Chief Operations Officer with setting objectives and strategies for the IT department, selecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefits, and designing and customizing technological systems and platforms to improve customer experience.

The responsibilities and duties of the Information Technology Manager include:

• Manage the IT team including support technicians and vendor assigned resources.
• Maintain company hardware and software programs.
• Manage external vendor relations within the Information Technology department for Gulf Capital Bank.
• Review service agreements and SOWs for adherence to company standards and policies.
• Perform as functional bridge between external vendors and internal stakeholders.
• Evaluate enterprise-wide needs for due diligence, risk assessment and ongoing vendor monitoring.
• Develop processes and methods to approve vendors leveraged by Information Technology.
• Track, measure, report and evaluate vendor performance.
• Coordinate vendor Quarterly Business Reviews (QBR’s), ensuring they are conducted timely and efficiently with the Information Technology stakeholders.
• Troubleshoot all Information Technology vendor problems and present to management as required.
• Identify improvement areas internally and work closely with all internal stakeholders to prepare solutions.
• Identify and implement enhanced efficiencies associated with vendor management and product fulfillment.
• Develop workflow processes, methods, and policies for bringing on new technology vendors.
• Monitor contractual agreements for all IT functions’ vendors.

Job Requirements

• 5 - 10 years of previous banking experience in a similar role.
• In-depth knowledge of information systems, preferably in a financial institution.
• Knowledge of banking regulatory and compliance requirements.
• Excellent analytical, problem resolution, organizational, and decision-making skills.
• Must have strong verbal and written communication skills.
• Ability to communicate with all levels of management, internal departments, board of directors and banking regulators.
• Integrity, discretion, and respect for confidential information.
• Must be able to develop positive working relationships with managers, employees, and clients.
• Knowledge of banking products, services, and operating policies and procedures.
• Knowledge of Microsoft Office products.

Education

• 2 - 4-year degree in Information Systems or Information Technology, or equivalent experience.

Physical Demands

The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.

Gulf Capital Bank is an Equal Opportunity Employer.

Revised: 3/8/2024

Job Type: Full-time

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 7 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Houston, TX 77056: Relocate before starting work (Required)

Work Location: In person