Information Technology Lead

ABOUT THIESS

Started in Australia in 1933, Thiess is a more than 85-year-old, enduring company. Today, we’re a $4 billion world-class, global organization, specializing in sustainable resources solutions, including mining services, land reclamation, and engineering and technology consulting. With 12,000 employees and growing, our workforce has the skills, experience, and resourcefulness to realize opportunities, respond to project challenges, optimize solutions and bring lasting value to our clients.

We’re currently embarking on an exciting journey to a more sustainable future, as we rise to the challenges of climate risk and opportunities abounding in the global energy transition. We recognize the world needs mined commodities to achieve the economic, social and environmental transformation it desires. But, the world also needs mining to reset for the future.

North America is an important part of that future, and we’re thrilled to introduce our business, and our unique approach to contract mining, to Salt Lake City and the surrounding Intermountain West region.

ROLE OVERVIEW

Thiess is looking to fill the role of Information Technology Lead for the region. The IT Lead manages delivery of quality Information and Communications Technology services to projects and regional offices across the US, Canada and Chile. In this role you will be responsible for developing and delivering technology solutions to enable projects and future growth.

KEY RESPONSIBILITIES

Information Technology Services

• Collaboration & engagement with Global Information and Communications technology teams, and Americas users / stakeholders across projects and regional areas
• Proactively review the services being provided to ensure they are fit for purpose, cost effective and performing adequately
• Ensure all systems and network services are available when required by the business and are performing as expected
• SME for network, hardware and software decisions across Thiess projects and offices, assessing options for commercial viability, and making recommendations
• Day to day administration of Thiess Systems and associated hardware, and user accounts
• Install and implement hardware and software on Local Area Networks and standalone workstations, providing initial customer instruction where necessary
• Management of inventory of hardware including cell phones
• Ensure ICT compliance and governance across the region, in accordance with Group policies

Project mobilization

• Mobilization and establishment of new projects include planning and decisions

Technology solutions

• Promote & support technology initiatives, providing technical advice and support to internal/external staff when required
• Adopt change management processes and best practices in the implementation of changes to major IT&T systems
• Produce and maintain process documentation as required
• Assist procurement needs by obtaining prices and sourcing ICT supplies as required
• Monitor developments in ICT technology and make recommendations to management on the adoption of appropriate new technologies

REQUIRED SKILLS

• Proficient in configuring and managing routers, switches, and firewalls
• Firm knowledge of industry cabling standards and methods
• Working knowledge of enterprise ICT environments
• Working knowledge of workstation hardware, peripheral devices and networks
• Knowledge of server technologies such as AD, Group Policy, Citrix
• Knowledge of virtualization technologies such as VMware
• Knowledge and experience of cloud platforms such as Azure
• Knowledge of mobile device management platforms such as Intune
• Knowledge of Anti-Virus/security practices
• Ability to provide in-depth technical PC support and analysis

JOB REQUIREMENTS

• Minimum of 5 years experience in network engineering & ICT with an emphasis on customer support
• Minimum of 2 years ICT leadership experience, engagement and collaboration with stakeholders and support teams
• Demonstrated experience in working with cloud applications
• Experience in the provision of remote and onsite support in a previous environment with a complex, distributed site network
• Strong time management skills and the ability to manage and prioritize day to day work in an independent manner
• Ability to communicate effectively to all levels of the organization
• Experience with the creation of design, project documentation and process documentation
• Experience with working in an environment that is tracked via an incident management tool
• Authorization to work lawfully in the USA without sponsorship from Thiess is required
• Proficiency in English required
• Proficiency in Spanish preferred

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at time

ADDITIONAL INFORMATION

• Based out of the North American Business Unit in the greater Salt Lake City Utah area (Cottonwood Heights)
• This is a hybrid role with a blend of home and office working opportunities, however, during a period of training and for other business needs there may be times when 100% office work is required.

WHAT WE OFFER

• A work culture that follows our company values of integrity, accountability, and innovation, all underpinned by safety
• A permanent position working directly for Thiess, the world’s largest mining services provider
• A competitive base salary reflective of your skills and experience with annual bonuses
• Comprehensive medical benefits including private health insurance with 100% premium coverage for the employees and competitively subsidized private health insurance for immediate family
• 401K retirement savings benefit with employer matching contributions
• Career development and opportunities domestic within the US, and potentially international
• Leave for all of life’s reasons

LEGAL DISCLAIMER

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

As part of our dedication to the diversity of our workforce, Thiess is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us or have one of your representatives contact us at +1 (801) 300-1909.