Information Technology (It) Specialist

JOB DESCRIPTION

The Information Technology (IT) Specialist provides maintenance of the computer desktop environment and supports the internal Information Technology Helpdesk in accordance with S&S Firestone, Inc’s mission and strategic goals, federal and state laws and regulations, performance and outcome objectives and standards.

Primary Duties:

• Monitors and responds quickly and effectively to requests received through the IT Helpdesk phone and ticketing software.
• Monitors Helpdesk for tickets assigned to the queue and processes “first-in first-out” based on priority and criticality.
• Escalates events to Senior IT Managers when appropriate.
• Utilizes and maintains Helpdesk tracking software.
• Follows and documents internal procedures.
• Assists with training new employees.
• Support users in the use of computer equipment by providing necessary training and advice
• Provide support for maintenance, backups and disaster recovery, servers, firewalls, and computers
• Support and configuration of Apple and Android mobile devices
• Provide technical user support to local personnel, including occasional night and weekend events
• Will be required to be on a rotating on-call basis throughout the calendar year.
• Installs, tests, and configures workstations, peripheral equipment, and software.
• Maintains inventory of all IT equipment, software, and software licenses.
• Knowledge of network printer installation, setup, and troubleshooting
• Installation and upgrade of hardware and software
• Assists in maintaining the Endpoint security software utilized on the network/PC’s
• Assist in maintaining the addition of new users to the WAN/LAN network and establishment of rights and privileges
• Manages computer setup and deployment using standardized hardware, images, and software.
• Coordinates with Network Manager to assigns users and computers to proper groups in Active Directory.
• Manage IT assets, keep asset management systems up-to-date and manage asset disposal pickups.
• Orders supplies and coordinates with IT vendors
• Performs timely workstation hardware and software upgrades as required.

ENDLESS OPPORTUNITIES

S&S Firestone, Inc. has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. So, we offer challenging purpose, ownership of your role, great teams, and tools to build your capability. In our performance-based setting, you can take your career in exciting new directions - and as far as you want to go. We offer:

• Competitive Pay
• Health Benefits: Medical, Dental Vision, Life insurance and more
• 401(k) Retirement Plan with Company matching
• Paid Vacation and Holidays

An Equal Opportunity Employer

Drug Free Workplace

About S&S Tire: S&S Firestone, Inc, headquartered in Lexington, KY, has grown to one of the largest independent tire dealerships in the country. S&S currently operates 18 full-service commercial locations, 11 wholesale distribution centers, and 3 Bandag retread facilities across 10 South-Eastern states. The company employs in excess of 550 people, and operates a fleet of over 300 service and delivery vehicles. In 2014, S&S Tire celebrated their 40th year in business and has consistently been recognized by both Modern Tire Dealer and Tire Business magazines as a leader in the industry. To see more about S&S Tire visit their website at www.sstire.com.

S&S Tire Mission, Vision, and Values:

Vision: Be the simplest, Fastest, and most Reliable

Mission: Create value providing essential products and services that move forward the American economy and way of life

Core Values:

• Act with integrity
• Create customer centric value
• Ensure Longevity
• Develop Employees

Experience and Skills:

Education/Experience:

• Associates degree OR will substitute education, certifications and experience
• 1-2 years relevant technical experience

Specific Skills:

• Experience in SharePoint and Active Directory administration preferred.
• Strong PC & Network troubleshooting skills
• Excellent customer service skills.
• Excellent organizational and time management skills.
• Experience with ERP systems, EDI, ETL’s also a PLUS
• Experience in IP phone system, IP camera system, MS Exchange on prem/online preferred but not required
• Ability to effectively communicate within and across departments.
• Some Travel to US locations required (< 25%)

Schedule:

8 hours – Monday-Friday – Some REMOTE days

Some After-Hours/Weekend intermittently required