Information Technology (It) Manager

DEFINITION AND SCOPE OF RESPONSIBILITY:

The Information Technology Manager is an exempt supervisory position overseeing the work and day-to-day activities of the Information Technology (IT) division. Management duties include managing and leading direct reports while organizing, developing, and monitoring individual work processes. This position enforces technical standards, methods, and priorities for all IT-related matters set by the District. This is a hands-on technical position working with and supporting computer systems and related technologies.

WORK WEEK AND HOURS:

This FLSA-exempt position typically works a 40-hour work week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The work schedule may be adjusted to meet the District's needs, including weekend and evening duty for meetings or emergencies.

SUPERVISION RECEIVED:

This position reports to the Executive Director.

ESSENTIAL FUNCTIONS:

The IT Manager manages all District technologies and provides technology support, service delivery and reporting services. This position oversees IT staff who service, maintain, and update the District’s computer systems, while providing exceptional customer service to all employees, governance, consultants, and stakeholders. Managerial duties include the following:

• Oversee the daily operations of the Fire District’s technology infrastructure.

• Maintain the District’s computer systems, network, telephony, and communication technologies while ensuring the smooth workflow in each functional area.

• Supervise employee work schedules to ensure adequate coverage during the work week. Assign work and oversee work products.

• Communicate directly with each IT team member to promote a positive and productive workplace environment. Provide clear and direct instructions to IT staff. Determine the daily priorities and set expectations.

• Coach, counsel, and conduct performance evaluations of direct reports. Provide direction and mentor technical employees on IT functions, policies, and industry best practices.

The IT Manager is responsible for overseeing a wide range of business applications, client and server technologies that include the following:

• Infrastructure configuration and maintenance of on-premises and cloud server systems, networking and security appliances, IP phone systems, peripheral technologies, radio communications, and security access control.

• Maintenance of Windows Active Directory environment, domain user account management, and group policies.

• General knowledge of Microsoft SQL Server and essential query functions. Create and maintain database backup strategies.

• Provide support to end-users on a variety of issues. Identify, research, and resolve complex technical problems.

• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Develop and assist the District in user training of implemented software and hardware technologies.

• Responsible for administering IT equipment inventory and records.

• Oversee data quality assurance for all applicable business systems.

• Administer all reporting and analytics strategies for the organization.

• Provide direction to the District’s GIS program.

• Assist in supporting all District-related technologies and other daily operations, projects, and related assignments directed by the Administration.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Management and leadership principles.

• Installing, maintaining, and troubleshooting an enterprise-level Microsoft Windows Server Domain.

• Troubleshooting and supporting LAN, WAN, and wireless topologies.

• Windows Server Update Services, patch management and operating system deployment

• Disaster management, including data backup and recovery.

• SQL Server Administration, Python, and SQL Reporting Services.

Skills and Abilities:

• Effective and results-oriented supervisory skills.

• Excellent oral and written communication and presentation skills.

• Strong interpersonal skills, tactful, patient, and courteous.

• Excellent organization, technical, and problem-solving skills with attention to detail.

• Ability to identify and repair hardware/software problems.

• Ability to plan, prioritize, and organize work schedules to maximize performance.

• Exceptional customer service skills.

• Self-starter who needs minimal supervision and can work independently.

• Highly motivated with a desire and ability to learn new technologies.
• Fosters strong vendor management relationships.

PHYSICAL DEMANDS:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

The employee must frequently use hands to handle, feel, or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to climb ladders or balance, stoop, kneel, crouch, or crawl under or around cramped spaces. The employee must frequently walk, stand, sit, talk, and listen. Occasionally requires lifting or moving equipment up to 50 lbs., with or without assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

An employee works indoors. The work environment and noise level are typical of those in a Technology and Systems office setting. Server Rooms are loud and maintain a cool temperature. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE:

Minimum Qualifications:

• Bachelor’s degree in computer science, management, information systems, or related technical field.

• 5+ years of increased responsibilities as a server systems administrator.

• 3+ years of management experience.

Preferred Qualifications:

• Microsoft Certified Systems Engineer or Microsoft Certified Solutions Expert

OTHER REQUIREMENTS:

• Washington State Driver's license with a driving record free from severe or frequent violations.

• Able to lift and carry computer components (e.g., computers, monitors, printers, etc.).

• All IT Staff may need to be available for a rotating “on-call” status and schedule. Some after-hours, weekends, and holiday work may be required.

The duties listed above are intended only to illustrate the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the employer’s needs and requirements of the job change.

South King Fire is proud to be an Equal Opportunity Employer and prohibits discrimination and harassment of any type toward current and prospective employees in accordance with federal, state, and local law.

Revised 3/26/24