Address
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SalaryJob Description and Duties
Under the general supervision of the Information Technology Manager I, the incumbent serves as a technical customer support specialist and performs analytical tasks to support and maintain the computers, networking, videoconference, mobile and telecommunications equipment connected to the California Department of Insurance (CDI) computer network in the Sacramento Regional offices. The incumbent participates in resolving personal computer related software and hardware problems and is required to research, document and present solutions to personal computer related issues. Strong interpersonal skills and the ability to communicate with department employees are required. The work involves sitting, standing, bending and walking. The incumbent will be required to move and install equipment that weighs up to 25 pounds.
EXAMINATION INFORMATION
Step 1 - If you have not taken the Information Technology Associate examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.
CalCareers
Step 2 - submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.
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You will find additional information about the job in the Duty Statement.
Working Conditions
- Must be able to work in a high rise building between floors 11-17.
- Ability to transport documents and/or equipment up to 15-25 lbs., i.e. laptop computer, files, reference manuals, solicitation documents, etc.
- Eligible for telework in accordance with CDIs Telework policy.
Department Information
The California Department of Insurance is looking for a highly motivated team player to join the INFORMATION TECHNOLOGY DIVISION / STATEWIDE NETWORK SUPPORT BUREAU . If you want to be part of a fast-paced collaborative team, in a REMOTE-CENTERED environment, we want to hear from you!
Department Website: http://www.insurance.ca.gov
Special Requirements
- This recruitment may be used to fill multiple vacancies in this location.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/20/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- School Transcripts
Desirable Qualifications
- Proven commitment to creating a work environment that celebrates diverse backgrounds, cultures and personal experiences.
- Knowledge of INFORMATION TECHNOLOGY concepts, practices, and principles.
- Ability to respond timely and clearly to customers with compassion and patience.
- Possess a friendly and positive attitude.
- Ability to apply an appropriate use of technical language based on your audience and be able to effectively convey technical information to a non-technical audience.
- Ability to communicate professionally, demonstrating strong written and verbal communication skills.
- Ability to establish and maintain cooperative working relationships with all levels of staff and management.
- Ability to work independently and collaboratively in a team setting.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, MS Project, Teams and Visio).
Benefits
CDI offers many benefits including the following:
- Medical Benefits - including health, dental, and vision insurance
- Employee Wellness Program
- Employee Assistance Program
- On the Job Training
- Paid Holidays and leave
- Defined benefit retirement program
- Savings Plus Program (401(k), 457)
- Commute Program
- Medical/Dependent Care Reimbursement Accounts
Click here to view all the benefits available to you as a state employee!
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.insurance.ca.gov
Human Resources Contact:
Classification & Consultation Unit
(916) 492-3300
cdijobinquiries@insurance.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 492-3388
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
