Facilities Maintenance Service Desk Associate - San Antonio, Tx - Now Hiring

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The FM Service Desk Associate provides direct support to clinic staff and Facility Management staff to resolve facility-related issues.  This position receives work requests through work management software (WMS) and by phone, determines priority, and assigns to appropriate party.  This position also directly manages some requests that are assigned directly to a vendor, tracking completion and communicating with requester.

This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 19500 Interstate Highway 10 West Building 1 San Antonio, TX. 

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule. 

Primary Responsibilities:

• Receives requests through WMS or by phone, prioritizes request, and assigns work per standard operating procedures.
• Coordinates work with trade vendors and communicates with requester on progress and completion.
• Contacts property managers/landlords or utilizes property manager/landlord online portals to report issues related to lease.
• Enters work notes into WMS and helps to maintain location and contact information in WMS.
• Creates Photo ID’s and processes electronic access requests as assigned.
• Provides information and support to Facilities Maintenance Technicians/ FM Coordinators and other teams as needed in the department.
• Monitors assigned market workload and ensures quality and completion of tasks as per ServiceNow SLA’s.
• Escalate requests through appropriate channels as needed.
• Performs all other related duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High school diploma / GED
• 1+  years of experience in facilities operations, maintenance, dispatch experience, scheduling and/or customer service experience
• Experience with Computers including windows based programs including Microsoft Word, Excel and Outlook
• Must be 18 years of age OR older
• Ability to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm CST. It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications:

• 2+  years of related experience in a medical setting preferred.

Soft Skills:

• Ability to prioritize, and organize various work orders.
• Ability and willingness to work irregular work hours on occasion.
• Excellent customer service skills 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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