Information Technology Analyst Iii

• 4 years of Service Desk and/or Desktop Support experience, preferably in a lead role
• A demonstrated history of delivering quality, documented technical results
• Excellent technical and project planning skills with the ability to adapt to changing systems
• Experience with Microsoft System Center, Microsoft Endpoint Configuration Manager, Intune, and Microsoft Power Platform, as well as working within a Cloud-based architecture, such as Microsoft Azure or AWS
• The ability to use PowerShell effectively
• Familiarity with ITIL process and terminology

Please note: These positions will be required to have access to secure department facilities and/or view data or work with information systems for these departments. This requires that a more extensive “Security Clearance” be performed, after hire, by the Sonoma County Sheriff's Office. Successful completion of the probationary period will be contingent upon passing the security clearance, which includes a Live Scan fingerprint-based check of California Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) criminal records. If you are offered a position which requires a security clearance, the job offer letter will clearly specify this as a condition of the probationary period.
Sonoma County ISD does provide a hybrid, telework/on-site, schedule for most positions. The Telework Schedules for these positions will be at the discretion of the team IT Manager. ISD is not a 100% remote department. Telework schedules can change based on Department need, County policy or Department Head discretion.
What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending upon the assignment
• Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
• An annual Staff Development/Wellness Benefit allowance of up to $500 and ongoing education/training opportunities
• Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
• Retirement fully integrated with Social Security
• May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. 

The Information Systems Department (ISD) recruiting to fill two Information Technology Analyst III positions. The employment list established from this recruitment may be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.  

Minimum Qualifications

Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, academic coursework and/or formal training in computer science, information systems, network systems or a closely related field would provide this opportunity.
Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, three years of technical professional experience involving technical support of desktop and/or LAN/WAN systems, or similar experience in a multi-platform Information Technology environment or two years of experience as an Information Technology Analyst II with the County of Sonoma. Specific experience related to the work of the assigned division may be required. Experience in a lead position or project management is highly desirable.
License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Certification in networking technology or other specialized area related to area of assignment is highly desirable for some assignments.

Knowledge, Skills, and Abilities

Considerable knowledge and understanding of: principles and practices of software and hardware installation and repair; computer operations; operating systems and software products; local and wide area network design, management, security, and operation; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles, methods, and techniques of systems analysis; principles of data security; methods and techniques of providing support and training to users; methods to analyze and recommend business solutions to meet customer needs and requirements.
Working knowledge and understanding of: the inter-relationship of mainframe, PC, LAN, Network and telecommunications systems including hardware components, software applications, operating systems, documentation, and remote access; software products commonly used with the mainframe and personal computers and networked systems including word processing, spreadsheets, databases, file recovery, backup, and other utilities; principles of organization and management; general office practices and procedures; and security requirements and practices.
Ability to: provide technical support and leadership in area of expertise; identify, analyze and define Information Technology needs, collect information, establish facts, and draw valid conclusions; identify, troubleshoot, analyze and resolve customer/user problems; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; write and modify instructions, procedures, manuals, documentation; understand and respond to problems related to data communications, networks and systems interconnectivity; work cooperatively and effectively with staff, customers, vendors, service and departmental personnel; effectively listen and communicate information to persons with diverse knowledge and experience; perform a variety of tasks in a consistent and accurate manner; read, analyze and take corrective action or refer problems to appropriate staff in response to error messages, codes, and abends in the mainframe, network and personal computing platforms; set priorities and meet established goals and standards; prepare clear, concise and accurate oral and written reports.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.