Information Technician Support Specialist

Department: Molecular Pharmacology and Physiology / 0-6143-000

College/Division:USF Health Morsani College of Medicine

Salary Plan: Temporary

Hiring Salary/Salary Range: $21.31 per hour, up to 40 hours per week

Job Summary:

This position will be responsible for providing specialized technical support for lab/office computers and research equipment in the Department of Molecular Pharmacology and Physiology. Duties include maintaining and trouble-shooting problems for various computers and laboratory equipment/instruments. Serve as an interface between the department and USF IT in the development and administration of departmental websites, calendars, and digital communication. Assist faculty and staff in acquiring advanced technologies and specialized software programs.

DUTIES:

• Diagnose and provide technical support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals, including departmental research equipment.
• Proactively provide assistance, on-site or remotely, to departmental faculty, staff, and students on the use of software and hardware upgrades (both Mac and PC operating systems), as well as maintain/update a departmental software album.
• Gather, research, and communicate pricing on computer equipment and peripherals, including the purchase of faculty research laboratory equipment. Prepare and process purchase orders for departmental computer and equipment purchases.
• Update and maintain the department website, including faculty and staff pages. Assist faculty with creating/updating faculty profiles. In addition, assist faculty with creating webpages for the individual laboratory.
• Responsible for the departmental equipment inventory, as well as the disposal of department equipment.
• Initiate, and follow through on paperwork to set up, transfer, or terminate telephone and A/V services for the department, and faculty laboratories. Process account modification requests for all departmental employees.
• Provide support with technology requirements in conference rooms, and other remote locations, including setting up laptops, projectors, and internet access.
• Perform data backups of Apple/Macintosh equipment, as well as other PC related computers and departmental servers.
• In charge of deploying (installing) scientific software used by faculty, staff, researchers, and students.
• Additional departmental duties, as required.

QUALIFICATIONS (Education & Experience):

Minimum Qualifications:

• This position requires a high school diploma or equivalent, with four (4) years of experience in related positions.
• Appropriate college coursework or vocational/technical training may be substituted at an equivalent rate for the required experience.

Preferred Qualifications:

• Knowledge and experience with Apple/Macintosh products.
• Prefer Apple Certified Macintosh Technician Certification (ACMT), CompTIA A+, as well as knowledge and experience with troubleshooting research laboratory equipment and software.