Information System Network Specialist

JOB SUMMARY: The Information System (IS) Network Specialist will perform general network maintenance on the LAN relating to users, contexts and network devices. Monitor cables and ensure reliable connectivity to the network. Assist Director of Management of Information Systems with network troubleshooting and maintaining data integrity.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Working knowledge of computer, good communication skills, use of all office equipment
• Clean driving record and driver's license per agency driving requirements
• Responsible for end-user application software setup/support including PC interface setup
• Develop, update and maintain training manuals and develop and conduct training classes
• Log and track software licensing for all LifeStream Behavioral Center software
• Log and track computer hardware
• Provide first line software support for the above listed software
• Research and make recommendations for future implementation of various computer and networking related components
• Position also shall assist in computer operations and PC installations and setup as required
• Follow all MIS procedures to ensure a professional and timely response to support requests
• Maintain and coordinate computer software and hardware update requests ensuring the proper guidelines for update are followed and documented for warranty and billing requirements
• Research and make recommendations of software, hardware and installation problems
• Monitor software licensing to comply with copyright and licensing agreements laws
• Maintain full inventory of software owned by LifeStream Behavioral Center, used by all departments to ensure non-duplication of future purchases and to ensure that all software used is properly licensed
• Maintain a common library for documentation of software
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company's published rules and regulations

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Age Specific: N/A
• Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
• Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
• Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety
• Performance Specific: Crisis Management, Customer Focus
• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
• Drives Results: Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS: Considerable knowledge of Microsoft products including MS Office 2007. 2010 and Office 365, MS Windows 7 & 10. Ability to setup Microsoft Office and various other software in a Windows network environment. Ability to prepare and conduct training classes. Verbal ability to comprehend technical language of operating instructions and software manuals and to explain clearly any operating problems and difficulties in interpreting program intent. Numerical ability to prepare operating records, time computer runs, and adhere to fixed operating schedules, and to discuss operating difficulties with the programming staff and/or Director of MIS. Must have clerical ability to prepare records. Verbal ability to understand and analyze oral and written problems and be able to discuss them with others. Ability to understand software training procedures. Ability to conduct software training classes. Ability to establish and maintain effective working relationships with co-workers. Clerical perception to refer to manuals and written instructions and to review own work.
PERSONAL QUALITIES: Initiative, accuracy and dependability are important. Must have good interpersonal skills, be detail-oriented and be able to follow instructions. The ability to work with minimum direct supervision is valuable to this position.
SPECIAL FACTORS: Must be able to consistently produce error free work. Must be able to meet all required deadlines.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
EDUCATION & EXPERIENCE:

• Education:
• Minimum of a two (2) year college degree with course work in computer software, hardware, and programming required

• Experience:
• Experience in similar position may be substituted for up to one (1) year of education
• Experience as a technical writer and/or trainer is highly desirable

• Driving Requirements:
• Must be Over the age of 21 required
• Minimum of 5-years driving experience required
• Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess)
• Possess a continuously valid US Driver's license for the past three years, from date of issue required
• Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.