Information Operator

10.2.23

Toledo Area Regional Transit Authority
Job Description/Posting

Information Operator (full-time)

At the Toledo Area Regional Transit Authority (TARTA) we take our mission statement –
“Empowering People to Make Connections” – very seriously. With every opportunity, we aim
to exceed our stakeholder’s expectations. We’re looking for a personable yet highly
professional “service extraordinaire” to join us in delivering our mission to our customers and
stakeholders.

SYNOPSIS OF POSITION RESPONSIBILITIES

The position of Information Operator is responsible for communications within and outside of
TARTA. The person in this position will communicate verbally as well as in written form and
through various venues, including but not limited to, software programs, telephone,
computer, Automatic Vehicle Locater system, Trapeze system, VIA, Microsoft Office, email and
other forms of communication. Information Operators perform duties consistent with
scheduling of Demand Response Vehicles (currently TARTA Flex) and clerical support for
TARTA staff.

Essential Duties and Responsibilities: Include but are not limited to the following:

• Answer incoming customer calls in a timely and professional manner
• Schedules passenger trip data, maintaining accurate and current data
• Greet the general public
• Determine the nature of inquiries and respond appropriately
• Provide accurate information to customers and the general public with regard to

routes, timetables and related TARTA data over the phone, in writing and in person

• Possess extensive knowledge of TARTA’s service area, routes, and schedules
• Be familiar with, practice and understand the importance of TARTA’s safety protocols

to protect themselves, other employees, customers, and citizens of our region

• Attends meetings, workshops, and training sessions as necessary
• Sell passes and tickets
• Perform other related duties as assigned

Computer Skills: This position requires excellent computer skills and ability to adapt to
department-specific software, including web-based applications. This position coordinates a
variety of activities relating to the routing and dispatching of vehicles and operators.
Information Operators analyze and evaluate routes and schedules to assure efficient and
appropriate transportation service, in addition to scheduling actual services. An employee in
this classification acts as a customer liaison with passengers and families.

10.2.23
Information Operators perform other tasks as required. The Information Operator position is
ever changing, and the appropriate candidate must maintain the ability to adapt to change as
required.

Shift may vary and may include weekends (both days.) Job descriptions are subject to change.

Preferred Qualifications and Attributes:
1. High school diploma or equivalent required
2. Excellent interpersonal skills and telephone and computer etiquette required
3. Computer skills to the extent necessary to perform position requirements
4. Ability to work well with other TARTA employees and the general public
5. Effective verbal and written communication skills, including ability to communicate
information to staff at various levels within the organization
6. Ability to listen effectively, assimilate information, and to relate in a clear, friendly, and
informative manner
7. Ability to deal tactfully, patiently, and effectively with individuals from diverse
backgrounds frequently under stressful circumstances
8. Ability to operate the telephone using a clear, well-modulated voice and good diction
9. Ability to be sensitive to operational work problems, passenger concerns, safety issues
and the public image of the transit system
10. Possess good judgement and excellent human relations skills with the ability to
communicate effectively with the public

Physical Demands: The physical demands described here are representative of those that must
be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is frequently required to sit,
talk, and/or hear. The employee is occasionally required to stand, walk, use hands to finger,
handle, or feel and reach with hands and arms. Extensive use of computer and keyboard and
viewing of computer screen is required. The employee must occasionally lift and/or move up to
10 pounds. Specific vision abilities required of this job include vision, color vision, and ability to
adjust focus.

Work Environment: The work environment characteristics described herein are representative
of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions. The work environment is typical of a busy office setting. The noise level
in the work environment is moderately quiet.

EEO (Equal Employment Opportunity) Statement: Toledo Area Regional Transit Authority
(TARTA) is an Equal Employment Opportunity employer. TARTA does not discriminate against
any applicant or employee on the basis of race, color, sex, religion, national origin, age,
disability, or any other consideration made unlawful by applicable federal, state or local laws.

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person