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Form of work
SalaryWe are seeking a Remote Information Clerk to join our team. As a Remote Information Clerk, you will play a crucial role in ensuring accurate and timely information is provided to our customers. This is a remote position, allowing you to work from the comfort of your own home.
As a Remote Information Clerk, you will be responsible for managing a high volume of incoming inquiries through various channels, including phone calls, emails, and live chat. You will need to gather relevant information from customers and provide them with accurate and up-to-date information in a professional and friendly manner. You will also be responsible for updating customer records and ensuring that all information provided is accurate and complete.
Responsibilities
Respond to a high volume of customer inquiries via phone, email, and live chat
Gather relevant information from customers to provide accurate and up-to-date information
Update customer records and ensure that all information provided is accurate and complete
Maintain a high level of professionalism and customer service at all times
Collaborate with other team members to resolve complex customer issues
Stay up-to-date with product knowledge and company policies and procedures
Assist with administrative tasks and projects as assigned
Requirements
High school diploma or equivalent
Proven customer service experience
Excellent communication skills, both written and verbal
Strong attention to detail and ability to multitask
Proficient computer skills, including knowledge of Microsoft Office
Ability to work independently and under pressure
Strong problem-solving skills and ability to think critically
Availability to work flexible schedules, including evenings and weekends
Benefits
Flexible working hours, allowing for a good work-life balance
The ability to work remotely from anywhere in the world
Competitive salary and performance-based bonuses
Opportunities for career growth and professional development
Comprehensive health insurance coverage
