Informatics Program Coordinator Ii

The state operated veterans' home in Chelsea is an independent state agency that organizationally report to the Secretary of the Executive Office of Veterans' Services (EOVS). The Veterans' Homes are owned and operated by the Commonwealth of Massachusetts and address the needs of a wide variety of veterans, including long term care and domiciliary services meeting the veteran residents' care and psychosocial needs.  The care and services provided by the Veterans' Homes are supported by a staff of approximately 450; representing physicians, advanced practice clinicians, nurses, aides, social workers, recreation therapist, physical and occupational therapy, speech language pathology, educators, building trades, dietary, housekeeping, managers, support staff, consultants and contractors. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

• Assist with IT on-boarding and off-boarding for new hires and current staff
• Assist with tracking staff technology needs
• Desktop/Devices distribution and operability
• Direct responsibility on two (2) EMR committees with regard to data collection and upcoming training needs, to include researching and locating a 3rd party company to do onsite basic computer training (included in the EMR budget).  Assist with redesigns of programs, focusing on the Shared Drive
• Lead for facility-wide scheduling software procurement process, demo, and implementation
• Follow up with IT issues after implementation
• Identify bottlenecks in Home's informatics processes
• Identifying device needs to assist the home through all the different projects
• Continue managing Badge security and creation
• HealthStream and PolicyTech Implementation
• Mandatory State Training's, inputting all the data into Mass Achieve for most employees
• All network requests and changes to current staff's needs for additional access for all IT areas
• Ordering and obtaining cell phones, completing appropriate request forms
• Working with IT to create on-boarding templates for all positions
• Clean up and maintenance of the Home's Shared Drive since security has been an issue with regard where files are located, who has access to what areas, etc. 
• Developing a system for off-boarding of staff from a technology/security standpoint
• Other duties as assigned

QUALIFICATIONS REQUIRED AT HIRE (List knowledge skills, abilities)

• Excellent oral and written communication skills.
• Strong problem-solving and consensus building.
• Ability to interact effectively with different business departments, team members.
• Ability to work independently and collaboratively with diverse groups.
• Strong computer, administrative and software utilization skills (MS Outlook, Word and Excel).
• Strong communication skills, written and oral; ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence
• Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities
• Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate recommendations
• Ability to gather information by examining records and documents and by questioning individuals
• Ability to maintain accurate and organized records and create reports
• Ability to supervise, to include planning and assigning work according to the nature of the job being accomplished; ability to coordinate the efforts of others in accomplishing assigned work objectives
• Ability to deal tactfully with others
• Ability to develop and maintain harmonious relationships with others.

QUALIFICATIONS ACQUIRED ON JOB  (List knowledge, skills, abilities):

• Proficient in critical thinking and problem solving.
• Excellent oral and written communication skills.
• Strong problem-solving and consensus building.
• Must have a natural analytical mindset and be able to communicate complex concepts to both technical and non-technical stakeholders.
• Ability to interact effectively with different business departments, team members.
• Ability to work independently and collaboratively with diverse groups.
• Strong computer, administrative and software utilization skills.
• Strong communication skills, written and oral
• Ability to lead teams.

Pre-Offer Process:

For BU and MI-MIV

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.