Industry Navigator

Salary: $54,000.00 - $59,400.00 Annually
Location : Auraria Campus, CO
Job Type: Full-Time
Job Number: 2020-00600
Division: Office of the President
Department: Center for Workforce Iniatives (CWI)
Opening Date: 10/25/2023
Position Type: Administrative/Technical/Professional
Purpose/Summary
Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors, and staff of diverse backgrounds.
CCD's Center for Workforce Initiatives (CWI) offers programs in Adult Education, Skills Building Training, and Custom Corporate Training. Through these programs, CWI serves as a coordinating hub for the college's noncredit courses and work-based learning opportunities, as well as Community English Language Learning (C-ELL), employer education programs, and community workforce development partnerships. Our programs connect job seekers, students, and workers with employment and upskilling opportunities in targeted industries.
GENERAL SUMMARY
The Industry Navigator will join the CWI team through a four-year grant partnership with local community colleges called Year to Career, which helps to accelerate learning and career building for adult and English language learners. Their primary role will be to strengthen our employer partnerships through business development. This person will serve all programs within CWI to (1) understand hiring and talent needs that match CCD's degree pathways as specified in the Year to Career grant, including Health Sciences, IT, and construction; (2) build partnerships with employers that result in work-based learning opportunities, hiring CCD students, and/or promoting noncredit courses to employees; and (3) promote and sell corporate training to employers. The Industry Navigator will require a strong skillset in business development, sales, relationship development, interpersonal communication, and curiosity to learn how to serve our employer network.
Duties and Responsibilities

• Actively conduct outreach to businesses within CCD's defined Year to Career pathways- through events, meetings, email, phone calls, etc.- that build relationships with key industry stakeholders and promotes products and services. Work with Director of Workforce Innovation to understand CCD's employer engagement strategy, our products available to employers, and how to strategically present and sell them to employer partners.
• Leverage industry relationships to learn about talent needs. Actively listen in order to appropriately promote CCD's products and services that address these needs, and exercise creativity to expand or enhance our offerings to fit employer needs. Work in partnership with Year to Career leads to design appropriate industry engagement or exploration activities for English Language learners.
• Develop collaborative relationships with CCD staff to bridge industry with programs and students.
• Support pathways' career efforts by inviting employer partners to hiring events, network mixers, career days, etc. Potential be available to support development and logistics of events.
• Support Year to Career activities, which will be included in CCD pathways' career efforts, by connecting employers to work-based learning exposure activities, like guest presentations, job shadows/field trips, company tours, etc.
• Work with Director of Workforce Innovation to inform areas of opportunities for more extensive work-based learning activities, like internships, apprenticeships, etc. that employers are interested in creating with CCD.
• Maintain relationships with existing employer partners using account management best practices that sustain and build partnerships.
• Record notes and activity into CRM system.
• Work with CWI team to enter job and internship opportunities into Handshake platform.
• Collaborate with partner colleges and the workforce system to execute Year to Career deliverables.

Qualifications
MINIMUM QUALIFICATIONS:
Education (Required):
Bachelor's degree or any equivalent combination of related post-secondary education, credentialing, or experience.
Experience (Required):
One year of Work in an office environment, using Microsoft Office and working with a team
One year of experiences in Sales, Business Development, Customer service and/or Marketing
Knowledge/Skills/Abilities (Required):

• Initiative & Creativity in Marketing and Outreach Activities: Ability to motivate self to find creative ways to get information in front of different people. Utilize various outreach channels and networks to market CWI services.
• Knowledge of Sales, Business Development & Account Management: Understanding of the sales cycle: converting leads, prospecting, and closing deals. Ability to develop a system of consistent communication for high quality account management.
• Customer Service: Ability to actively listen to key stakeholders to understand their needs and how best to serve them. Provide timely follow through.
• Research & Information Gathering: Ability to proactively find employers in the industries of focus and gather key information, such as decision maker's contact information, the company's needs and potential pain points to best serve them.
• Professional & Adaptive Communication: Ability to share information to different audiences through written and oral communication and leave a good impression.
• Documenting & Recording Information: Uses attention to detail to maintain and update account activity. Ability to follow and/or create protocols for entering information into the CRM and record systems and follow through accordingly.
• Coordinating & Scheduling: Ability to take lead in coordinating meetings with potential clients, team members, and other stakeholders in a professional and welcoming manner. Uses organizational skills to maintain an updated schedule of events, meetings, and other commitments.
• Digital Skills: Ability to perform work using a computer and phone. Frequently used applications are Microsoft Word, Excel, PowerPoint, Teams, SharePoint, Forms and Outlook.
• Curiosity: Motivated to learn from employers, partners, and other stakeholders and explore how CCD programs can respond and/or serve to these findings. Desire to learn and receive constructive feedback that results in higher performance and relationship building.
• Collaboration & Teamwork: Ability to work within a team ecosystem and facilitate introductions and smooth hand offs of clients to the program team, faculty, and corporate trainers when necessary.
• Equity & Inclusively minded: Ability to assess companies based on their equity and inclusion practices that align with CCD student's workforce barriers and skill gaps; advocate for a culture of belonging and retention to best align high quality employer partners within CCD's career pathways.

PREFERRED QUALIFICATIONS:
Knowledge/Skills/Abilities (Preferred):

• Negotiation: Ability to empathize with requests and understand their base values and knowledge of how to present offers, counter offers, and alternatives to negotiate for win-wins for all stakeholders.
• Judgement & Decision Making: Ability to use instinct, critical thinking, and problem-solving skills to weigh the pros and cons of varying options that result in improving quality of programs and serving CCD stakeholders better.
• Knowledge of Higher Education Ecosystem: Knowledge and awareness of key factors, such as academic calendars, fiscal protocols, CCCS programs, faculty schedules, etc. that impact the different stakeholders. Utilizing this information to better organize and plan programming (e.g., scheduling faculty for corporate trainings during slower academic seasons, like summer semester).
• Software/Platform Knowledge: Knowledge or experience with software, such as Campus CE, Salesforce, Handshake, and Lightcast.
• Event Coordination: Ability to coordinate events, such as hiring fairs, webinars, etc. from start to end- including planning, outreach, vendor coordination, day of management, follow up, etc. in an organized and professional manner.

Licensure/Certification: N/A
Equipment Used: Computers; MS Office; PowerPoint Projectors; Video call/conferencing systems including Teams and Zoom, Cloud based software (experience or ability to learn)
Supplemental Information
Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.
If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.
CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.
Background checks will be conducted on all finalists for employment consideration.
CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
For a complete review of the benefits we offer, please click on the following link:
https://www.cccs.edu/employee-resources/employee-benefits/
SELECTION PROCESS
Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under "Minimum Qualifications"; an online application; resume; and transcripts. All candidates, including current Community College of Denver
employees must submit a complete application packet which includes all material listed above.
Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.
APPLICATION PROCEDURES:
Interested applicants must submit a complete application packet at which includes:

1. Electronic Application, Click 'New Resume' at the bottom of this page
2. Cover Letter
3. Resume
4. References - Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, unofficial preferred
6. Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts
***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.
For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under "student's right to know": CCD.edu/Safety. For a hard copy report please contact 303-352-3042.
Non-Classified Benefit-Eligible Employees
Benefits for administrative, professional and technical (APT) staff and faculty are administered through the SBCCOE Trust. Effective July 1, 2015, employees in APT and faculty positions that are budgeted at .75 FTE or more are eligible for benefits beginning on their date of hire. Information regarding benefits can be found at Additional information regarding leave accruals can be found in We encourage lifelong learning; non-classified employees are also eligible for
Retirement
CCD and most employment categories contribute to , which provides retirement and other benefits to employees of more than 500 government agencies and public entities in the state of Colorado. PERA is the 21st largest public pension plan in the United States. PERA is a substitute for Social Security; CCD employees do not contribute to Social Security. PERA eligible employees are required to contribute a fixed percentage of their salary to the pension. Student employees are not eligible to participate in PERA.
CCD and the State of Colorado offer three tax-deferred investment plans, including 401(k), 403(b) and 457 plans.