Address
Form of workIndirect Loan Processor
POSITION PURPOSE:
Responsible for entering new loan documents when received from a participating dealership. Ensure that all required documentation is complete and accurate. Ensure funding is processed in a timely manner and represent the Credit Union in a professional manner.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Responsible for auditing loan documents from the dealerships to determine accuracy for funding.
- Performs warm call to the member to ensure accuracy of loan documents.
- Responsible for entering loan applications into the system once audit is complete.
- Responsible for verifying member application from the dealership, such as employment, residency, and phone numbers.
- Responsible for auditing loan documents for term, rate, and up-sell accuracy.
- Responsible for disbursing dealer funds in a timely manner.
- Responsible for maintaining written procedures for position.
- Ensures Regulatory procedures are followed in accordance with Federal and State Regulations and updated, as necessary.
- Other projects as may be assigned.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
MAJOR ACCOUNTABILITIES:
- Maintains a positive, professional attitude with team members and remains flexible while focusing on accepted practices, policies, productivity, and effectiveness.
- Ensure loan packets are funded timely, accurately, and within Essential indirect guidelines.
- Ensure adverse action letters are produced accurately and timely.
- Maintains an excellent working relationship with branch locations as well as finance managers at all Essential authorized dealerships.
- Ensures Essential’s lien is placed timely and accurately.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent.
- One (1) year customer/member service experience required.
- Two years lending-related experience in a financial institution preferred.
- Title work/DMV experience preferred.
Skills, Abilities, and Knowledge:
- Strong written and oral communication skills.
- Effective research skills.
- Administrative skills and abilities.
- Ability to multi-task.
- Team player.
- Attention to detail.
- Effective communicator.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
