INCOME MAINTENANCE SUPERVISOR, SENIOR

THIS VACANCY IS ONLY AVAILABLE TO CURRENT PENDER COUNTY EMPLOYEES
The primary purpose of this position is to provide day-to-day management of a team of caseworkers, assisting workers with the interpretation and implementation of the program, following all state and federal laws and rules. Employee will assist in interviewing and selection of staff; training and coaching; completing performance appraisals and conducting disciplinary action as appropriate.

To perform this job successfully, an individual must be able to complete the essential functions of the position with or without reasonable accommodations. Reasonable accommodations may be requested by contacting Pender County Human Resources.

• This position involves responsibilities and duties which include the followings: planning, organization, directing, monitoring, management, supervision, evaluating, staff development, and customer service.
• This position utilities a structured procedure involving analysis of data on unit performance; identification of strengths and weaknesses; evaluates need for staff, space, equipment training and justifies same to administration. Evaluates performance levels and establishes goals for unit and individual staff members, assuring that benefits are issued accurately. Continuously assesses workload requirements as determined by an understanding of program policies and anticipated changes. Assesses how the workload is impacting quality and timeliness of work completed by staff.
• This position provides guidance, direction, training, and coaching to employees under supervision. Makes decisions regarding requests for assuring adequate staff to maintain necessary workflow. Ensures maintenance of case records and compliance with programs mandates through periodic review and assessment. Evaluates statistical information to determine benefits are being delivered within specific time frames.
• This position conducts performance evaluations in accordance with direction from the County Human Resources department. Assists in establishing unit goals and continuously encourage the achievement of goals. IM Supervisor Senior conducts monthly meetings as a unit and individually to evaluate training needs and problems and to provide updates on policy and other issues. Addresses work performance with staff and handles all performance issues in a sensitive, fair, and firm matter.
• Coaches staff in customer service expectations assuring they have the skills to meet these expectations with both internal and external customers. Acts as a mediator between clients and staff. Exhibits excellent customer service skills and problem resolution skills when interviewing irate clients who disagree with the action taken on their application or case. Assures that clients are treated with dignity and respect in all areas.
• Other duties as assigned.

Graduation from an accredited associate degree program in Human Services Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical or other public contact experience. Three years of experience as a caseworker or investigator in an INCOME MAINTENANCE program, and preferably one year of supervisory experience; or an equivalent combination of training and experience.
Valid driver's license in the state of North Carolina.This work requires the regular exertion of up to 10 pounds of force; work regularly requires standing, walking, speaking or hearing and reaching with hands and arms, frequently requires using hands to finger, handle or feel, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting and occasionally requires sitting, tasting or smelling and repetitive motions; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions, occasional exposure to wet, humid conditions (non-weather), exposure to fumes or airborne particles and exposure to extreme heat (non-weather); work is generally in a moderately noisy location (e.g. business office, light trafficEmployment Type: Full-Time Permanent