Income Maintenance Investigator Supervisor II

Primary Duties: Include, but are not limited to:

• Provides staff support through effective supervision, coaching, and performance management.
• Conducting case file and system reviews of eligibility programs such as Work First Family Assistance, Food & Nutrition Services, Medicaid, Emergency Assistance, Subsidized Childcare, Crisis Intervention, Low Income Energy Assistance, and General Assistance.
• Ensuring the program(s) are following all local, state, and federal standards and policies.
• Ensuring practices in Social Services reflect agency values.
• Interviewing families and children involved in the programs to ensure the experiences reflect the outcomes and values of the agency.
• Evaluating and monitoring key eligibility decision making points, identifying trends, and making recommendations to management.
• Conduct and participating in local hearings, training, workshops, and meetings.
• Reviews accounts referred to the legal services to determine whether legal action is appropriate and to otherwise identify potential legal, compliance, or internal policy-related issues with respect to such accounts.
• Have monthly conferences with staff.
• Check and approve DSS Daysheets.
• Check and approve employee timesheets and leave.
• Enter and assign Program Integrity referrals in NCFAST.
• Enter State Hearing schedules on Room 212 calendar; advise workers of the schedules.
• Post PAR receipts from Finance when Account Clerk not available.

Two years of experience as an Income Maintenance Investigator, preferably with one year of supervisory experience; or four years of experience as an Income Maintenance Caseworker preferably with experience in two or more program areas and at least one year of investigative experience in Income Maintenance, credit, legal, or law enforcement work; or an equivalent combination of training and experience.Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization. Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

• Strong business acumen and savvy.
• Strong ability to interact effectively with many different levels of people.
• Be persuasive and articulate when advising on legal concerns and proposed mitigation strategies.
• Excellent leadership, interpersonal and team building skills.
• Ability to plan work assignments to assure exemplary customer service and mutually beneficial results.
• Strong attention to detail and analytic skills required.
• Ability to encourage others in complex and sensitive situations to reach a mutually agreeable resolution that achieves business goals.

Thorough knowledge of County and department policies and procedures; in-depth knowledge of the rules, regulations and procedures of the financial assistance programs administered by the department; general knowledge of the legal practices related to fraud investigations; detailed knowledge of applicable federal and state laws, rules and regulations; comprehensive knowledge in preparing reports and other types of correspondence; comprehensive knowledge in the use of standard office equipment and associated software; ability to communicate effectively orally and in writing; ability to work independently; ability to conduct effective interviews; ability to analyze data and draw conclusions; ability to make arithmetic computations; ability to compute rates, ratios, and percentages; ability to establish and maintain effective working relationships with associates, court system representatives, clients and the general public.
Physical Requirements:
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and repetitive motions and occasionally requires standing, walking and stooping, kneeling, crouching or crawling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employees personal vehicle.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. APPLICATIONS WILL BE CONSIDERED INCOMPLETE IF WORK HISTORY IS NOT UP TO DATE. PLEASE MAKE SURE THAT YOUR APPLICATION CONTAINS ALL RELEVANT INFORMATION .
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact DSS Human Resources at (910) 677-2418.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
OUR CORE STANDARDS & VALUES
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Employment Type: Full-Time