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SalaryJoin the Pioneers of Automotive Software Solutions at CDK Global
CDK Global is the creator of the nation’s most comprehensive, integrated automotive software platform. We're dedicated to bringing innovation, technology, and data-driven solutions to enterprise dealerships, empowering them to thrive in a rapidly evolving industry. Our platforms are instrumental in driving performance and improving customer experiences, enabling our partners to excel in a competitive marketplace.
The Opportunity
We are seeking an Incident Management Engineer (IME) to become an integral part of CDK Global’s commitment to service excellence. As an IME at CDK Global, you will be the linchpin of stability and reliability within our software ecosystem. Your role is critical in ensuring that our solutions operate seamlessly, and when issues arise, you are the front line of response, resolution, and prevention.
As a proactive problem-solver, you will work within a virtualized team tasked with managing critical system outages. Your communication and collaborative skills will be key in a high-stakes environment where rapid response and effective resolution are paramount.
Key Responsibilities
Gain in-depth knowledge of CDK Global’s automotive software and its deployment within the customer ecosystem.
Work cross-functionally with client-facing, product, and infrastructure teams to deliver and maintain scalable and reliable software solutions.
Swiftly diagnose and resolve issues that arise in the field while driving preventative measures.
Streamline and improve incident response through knowledge, processes, and automation.
Participate in a 24/7 on-call rotation, leading CDK Global’s response to critical incidents with a focus on minimizing customer disruption.
Drive post-incident activities, including conducting Root Cause Analyses (RCAs) and overseeing remediation follow-ups to prevent future occurrences.
What We Look For
Robust and methodical problem-solving capabilities.
Comfort in a dynamic, fast-paced environment.
Autonomy in decision-making and the ability to work collaboratively.
Strong and assertive individuals with the ability to maintain order during critical situations, preventing calls from drifting into disarray.
Familiarity with scripting, automation, or data analysis is advantageous.
A broad understanding of Data Center infrastructure, three-tier applications, microservices, and networking.
The ability to establish and strengthen relationships with teams to streamline troubleshooting, context building, and communications.
Requirements
A technical background in Computer Science, Engineering, Information Systems, or a related field.
6-10 years of experience in application support
Experience in operations at a SaaS provider is a plus
Salary: $80K - $115K + Bonus
Join us at CDK Global—where innovation meets impact. Apply today and drive the future of automotive software.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
