Address
Form of workDescription:
Prescreening Questions:
What is the largest group of users you have supported in the last 6+ months?
o How did you provide support? (On site, remote, field, etc)
Are you local to Oak Brook, IL?
o Are you willing to work in the office 100%
Briefly describe your experience in helping wide range of end users and why you are ideal for this role.
Interview Process: 1st Round Zoom/(Technical), 2nd Round Zoom/(Behavioral), 3rd Round on site
Work Equipment: Laptop
Job Title: Desktop Support - Incident Management
Bill Rate to CBRE: Not to exceed $48
Duration: 6 months with extension/conversion possibilities
Does this position have the potential to convert to direct? Yes
o If yes, what is the conversion salary? Most likely 70k, Person should already have 2nd level experience
Location: Oak Brook, IL - 100% on site
Travel Requirements: N/A
Hours: 8am - 5pm
Day to Day Responsibilities:
o Desktop support helping a wide range of end users
o Responding to tickets
o Maintaining office technology
o Front facing customer service
Years' Experience Required: 5 years+ of enterprise experience (2nd level support), focus on customer service
Education Requirements: HSD
Systems/Software Proficiencies: MS Intune, Ticketing Systems, MS Office Suite
Certifications: Hardware is a plus
Experience Level:
Intermediate Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
