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Form of workJob Description
Top-rated Exteriors Home Improvement company looking to add an Inbound Specialist (Appointment Setter) to its family-culture team!
Location: In-office full-time Madison, WI
Hours/Shifts: Monday - Friday (40 hours a week)
Schedule Options: Noon - 8:00 PM or 7:00 AM - 3:00 PM
Pay Rate: $17.50/hr starting. Opportunity for weekly goal bonuses and performance reviews/hourly raises over tenure!
Job Type: Full-Time W2
Comparable Titles: Appointment Setter, Inbound Calling Specialist, Appointment Coordinator, Inbound Calling Representative, Call Center Agent, etc.
WHY WORK FOR US:
- Base hourly pay plus bonus and incentive opportunities
- Full benefits including medical and dental (company pays partial) after 60 days
- 401k + match
- PTO/Vacation time
- Great family culture we'd love to share more about!
ABOUT RIDGE TOP EXTERIORS:
Family-owned Ridge Top Exteriors has been serving customers since 2002 in roofing, gutters, siding, windows, and door installation and repair. With 25,000+ satisfied clients, 1,500+ 5-Star Google Reviews, and dozens of awards from Angie's List Super Service Award and an A+ rating with the BBB, you can trust you are joining a well-established and honest company.
What brought our team together is the shared belief that when you treat people right, listen to them, and produce high-quality work, business success will inevitably follow. As our rapid expansion continues, these core values remain at the heart of our mission. We're seeking an exceptionally bright and detail-oriented individual to help propel our family business to the next level. We're currently in search of an Inbound Specialist who is as devoted to fostering our team's growth as we are to their development. This is where your journey with us begins!
INBOUND SPECIALIST RESPONSIBILITIES:
- Inbound calling with the goal of setting up in-person Sales Rep/Project Manager appointments for all 6 locations across the U.S.
- Also answers or redirects general customer questions / reception phone work
- Reach weekly appointment-setting goals/KPIs (and get bonuses when goals are exceeded!)
- Maintain detailed notes in our CRM (customer relationship management) program, AccuLynx
- Work within computer programs like Microsoft Outlook, Excel, and Word as needed for tracking progress and keeping information organized
- Works with a small team and independently when needed
- Participates in team meetings and other team responsibilities
INBOUND SPECIALIST REQUIREMENTS:
- 2+ years experience with computers/strong computer literacy (Microsoft Word, Excel, video calls, Email, Google Sheets, etc.)
- Spanish speaking is a plus but not required
- Strong customer service skills and professional mannerisms over the phone
- Strong attention to detail in taking customer call notes
- Strong ability to multitask, while continuing to deliver on accountabilities
- Reputable resume references
- Ability to pass both a drug test and a background check
- Knowledge in roofing, siding, windows and doors is preferred but not required
- Experience with a CRM is a plus but not required (like AccuLynx or similar)
- A can-do attitude and drive. See the glass as half-full!
