Inbound Sales Development Representative

Company Overview
Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.
What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.
You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.
Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.
Position Summary
The Inbound Sales Development Representatives is tasked with qualifying Customer requests for new account set up in the form of webform lead submissions, inbound phone calls, and internal cases from other departments. This role has the goal of qualifying, new Providers. The Inbound Sales Development Representative operates with both Inside and Field Sales Clinical Liaisons and is trained to respond to all customer requests within 24 hours to fully qualify, identify all potential services, and generate a Sales Accepted Lead (SAL,). The Inbound Sales Development Representatives is tasked to use their proficiency in communication to establish strong relationships with key clinical decision makers. The Inbound Sales Development Representative possesses detailed knowledge of processes, products, strong tactics in objection handling and pharmacy protocols. This role is responsible for accurately communicating information to clinics as they establish a new pharmaceutical vendor. The Inbound Sales Development Representative is also responsible for growing our existing house accounts to exceed our established revenue goals through regular outreach and planned product campaigns.
Duties and Responsibilities

• Possesses detailed product and compounding knowledge
• Remains updated on new product and regulatory changes
• Speaks with customers with professionalism and integrity quickly establishes a strong and supportive foundation of trust and business rapport with Empower Pharmacy
• Ability to handle and address sales objections
• Fully Qualify New Accounts from inbound webforms, calls, and cases and execute in discovery conversation with the goal to identify all services and full potential of a sales opportunity
• Maintains a 24-hour turnaround time on contacting all new inbound leads
• Develops a weekly call plan and effective, time management tactics that consist of dedicated time slots to address all inbound calls in the inbound call queue and execute on all outbound calls to incoming webform leads, and cases while maintain the inbound cadence structure
• Identifies all opportunities from all SAL's and schedule meetings for all inside and field clinical liaisons
• Ensures that all cadence touch points (calls, emails, and text,) are executed on-time and with the inbound cadence structure for each inbound lead (webforms, inbound calls, and cases)
• Updates all lead statuses in accordance with cadence structure that triggers marketing, nurturing campaigns
• Follows all sales processes to ensure effective Sales Operations
• Always communicates facts and never makes invalidated claims
• Participates in all SDR Sales trainings and meetings based on product knowledge, development opportunities, review team metrics and sales/process changes
• Meets and exceeds all KPI's related to calls, scheduled meetings, and response time to leads that meet and exceed all Sales objections and financial goals
• Performs other duties as assigned

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Knowledge and Skills

• Excellent attention to detail and have a high-level of accuracy
• Mature, work behavior
• Accurately pronounce medical and pharmaceutical terminology
• Impeccable time management skills
• Excellent interpersonal skills, ability to communicate effectively (orally and in writing) with all levels of management and customers
• Excellent phone etiquette
• Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook
• Excellent organization, prioritization Skills and the ability to multitask
• Ability to work in both a home office and work office setting
• Adaptive to change and deadlines

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
• Resourcefulness: Secures and deploys resources effectively and efficiently
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives

Experience and Qualifications

• Requires a high school diploma or equivalent and 1-2 years of related experience
• Salesforce experience and experience in Salesforce reporting, preferred
• Associate or bachelor's degree preferred
• Bilingual preferred

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)
• 401K Dollar-for-Dollar Up to 3%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 3%
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays
• Critical Illness: Protect your finances from the expenses of a serious health issue
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage
• Legal Services: Access professional legal assistance to address concerns confidently
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit
• Pet Insurance: Care for your furry family members with our pet insurance coverage
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being

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