In-Office Care Support-Admin Representative

After.com is the new home for funerals. At After, we are dedicated to shifting the power from funeral homes to families. We believe in providing a better, easier and more affordable level of care than the industry alternative.

In this role, you will play a vital role in setting the tone for families' interactions with After. You will secure cases, dispatch and respond to inbound queries and communication, and handle some in-house administrative tasks, such as scheduling the deliveries of cremated remains. Our Care Team interacts with the families we serve more than any other team in the company, so task management and people skills are absolutely essential to providing an exceptional service to families!

Qualifications

• Strong background in Customer Service (+1 years)
• Goal-oriented and driven to succeed
• Task-driven and efficient, with strong background in making deadlines
• Adaptable and teachable, with a willingness to learn and improve
• Excellent communication and interpersonal skills
• Ability to build trust with individuals quickly
• Ability to speak calmly and in a professional empathetic tone at all times
• Strong organizational and time management skills
• Previous experience within the funeral industry is encouraged, but not required

Essential duties and responsibilities

• Answer our "First Call" phone line and assist families by answering questions, conducting pricing calls and relaying messages to Care Specialists promptly
• Manage Aircall Missed Calls and Voicemails, ensuring they are assigned to relevant Care Specialists and that all notes are saved in Front/Pipedrive
• Call leads received from the Form Lead Submissions line to provide families with After marketing materials and pitches
• Escalate conversations with families to the proper level and ensure that all urgent responses are addressed promptly
• Calling doctors to obtain signatures
• Assist with administrative tasks, such as scheduling deliveries
• Follow internal communication procedures, guidelines and policies
• Provide the highest level of customer support and care to ensure all families needs are met

This Job Is Ideal for Someone Who Is:

• Dependable - more reliable than spontaneous
• Caring -- able to work with and support multiple grieving families a day
• People-oriented - enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- is very attentive to the details of work and doesn't let things fall through the cracks
• Task-driven/efficient — able to juggle many tasks and meet critical deadlines
• High stress tolerance -- thrives in a high-pressure environment and handles stressful situations well
• Startup experience -- experience or understanding of high-growth startup company environments a plus

Schedule:

• 5-7 hours/day
• Monday to Friday
• Potential to help cover the 24/7 line after hours and/or on weekends

This is part-time contract work (1099 contractor) with the potential to transition to a full-time employee position in the future.

We are excited to welcome a new member t to our team at After.com. If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.

Job Type: Contract

Pay: From $18.00 per hour

Expected hours: 32 – 36 per week

Schedule:

• Monday to Friday

Application Question(s):

• How are you a good candidate for this position?
• Why do you want to work at After.com?

Ability to Relocate:

• Provo, UT 84601: Relocate before starting work (Required)

Work Location: In person