Implementation Specialist | 2024-039

About StarRez.
StarRez, Inc. is the leading student housing and property management platform in the world. Our cloud software solutions serve 1,300 institutions in 25 countries to over 3.5 million residents. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!
StarRez is a portfolio company of Vista Equity Partners, one of the largest and most respected private equity firms in the world.
The Role
The Implementation Specialist Level 1 is an individual contributor role within the Professional Services Organization who specializes in customization and configuration of vendor integrations in addition to data manipulation, import and reporting. This role is critical in successful onboarding or migration of the StarRez product and has a high emphasis on customer satisfaction with customers and internal stakeholders within the US and EMEA markets.
Role Specifics
Location: Remote - US
What You Will Do

• Customizing and deploying vendor integrations via flat file, pre-built APIs or payment gateways for new customers or new product addendums.
• Provide a technical voice to the Project Team and liaise with external stakeholders on current integrations.
• Data manipulation to organize, validate, and import customer data into an SQL database.
• Extract and export data via SQL, reporting tools, text templating or via standard interfaces.
• Assist customers in the onboarding and use of StarRez Cloud only technology such as Amazon S3 buckets with SSE, Amazon SES for emails, and Azure Blob storage for documents and photos.
• Work remotely but collaboratively with other IS and Professional Service staff.
• Deliver outputs in a professional, timely manner contributing to a positive customer experience.
• Managing concurrent multiple software projects with a focus on tasks and timelines for deliverables.
• This role has normal business hours and may require occasional domestic travel.

Required Qualifications

• Meet (1) of the following criteria:
  • Current StarRez Technical Support Specialist Or Sr. Technical Support Specialist
  • 4+ years StarRez product experience (of a technical nature)
  • 2+ years software onboarding experience with a technical focus.
• 2+ years' experience with data import tools, both command line and web interface, OR API.

Preferred Qualifications

• Introductory knowledge/use of StarRez interfaces, Custom Tools and reporting tools.
• Some familiarity with SQL querying and SQL Server

• Strong analytical skills - ability to arrive at a conclusion by asking the right questions, interpreting logs, and validating assumptions.
• Great debugging skills using various tools (i.e. IDE, Web Browser, Application level)
• A strong self-starter, multi-tasker, and attention to detail and deadlines
• Ability to break down a task/body of work into logical steps, identify a critical path, and begin executing immediately.
• Experience working in a collaborative work environment.
• Strong Higher Education Housing market knowledge (i.e. SISs, demand cycles, vendors, and how StarRez fits into a University daily operations.
• Great communication and documentation skills
• Professionally represent StarRez, the company and product, during project communications and in-person at StarRez Global Connect events.
• Capable of efficiently navigating and adapting to changing priorities and deadlines

Reasons to join our Team:

• A well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.