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Form of workState Implementation Specialist
Job Summary: Talent Software Services is searching for a State Implementation Specialist for a Remote with 75% travel to your location. The opportunity will be 6-month contract.
Summary
Implementation Support (--%)
Communication, Process Development and Continuous Improvement (--%)
Responsibilities:
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
Job Summary: Talent Software Services is searching for a State Implementation Specialist for a Remote with 75% travel to your location. The opportunity will be 6-month contract.
Summary
Implementation Support (--%)
- Serve as business contact between the schools and districts and internal client to address and resolve processing exceptions and/or escalated cases. Establish a strong relationship with the SCPM team and other client stakeholders listed above and external state partners.
- Facilitate meetings and communicate formally and informally with internal and external stakeholders.
- Act as SAT and PSAT subject matter expert to provide guidance to DOE, district test coordinators, and school test coordinators.
- Conduct proactive readiness outreach to prepare schools and districts for administering digital tests.
- Act as a voice of the customer during policy, process, and solutioning discussions.
- Lead training sessions as needed with customers.
- Ability to work within aggressive timelines and with extremely sensitive test administration impacting cases.
- Conduct manual processes to implement exceptions workarounds.
- When necessary, provide manual support for data entry and exceptions.
- Directly support the [Colorado, Michigan, Illinois] Implementation Manager in creating and presenting customer-facing reports tracking implementation activities.
- Work closely and collaboratively with the SCPM team's [Colorado, Michigan, Illinois] Implementation Manager and Project Manager to meet project schedule.
- Assist SCPM team's [Colorado, Michigan, Illinois] Implementation Manager and Project Manager with risk and issue management.
- Coordinate interactions with client Tech Support and Services for Students with Disabilities.
Communication, Process Development and Continuous Improvement (--%)
- Communicate formally and informally about the project and its status to people within and outside the project team, including across DOE bureaus.
- Respond to district and school inquiries via email and phone, providing implementation and technical on-site support as needed. Escalate issues to the Implementation Manager as appropriate.
- Contribute to process recommendations and assist in implementing for future implementations.
- Perform ad-hoc duties or tasks as assigned or required.
Responsibilities:
- 3-5 years of related work experience in K-12 educational technology, assessment industry, and/or K-12 school/state/central office experience highly desired.
- Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.
- Experience developing and leading training workshops and webinars.
- Ability to take initiative and contribute to building a stronger program.
- Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, and Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
- A strong desire to learn & improve, leveraging feedback to course correct.
- The ability to effectively coordinate multiple responsibilities simultaneously, with fast, flexible, cooperative work style and the ability to reprioritize as warranted.
- Comfort working in undefined situations and evidence of creating clarity and path forward.
- The ability to travel up to 75% of your time to school/district locations.
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
