Implementation Quality Analyst

Sharetec is looking for a Implementation Quality Analyst to join our team!

At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

In this role, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Your experience in the banking and finance industry will lend itself nicely to provide outstanding, first-in-class support to credit unions – our clients.

This role entails thorough quality checks, product analysis for compliance with standards, and active involvement in quality improvement initiatives. The Analyst will collaborate across departments, maintaining the highest quality review of processes, setup and testing scenarios throughout a credit union conversion, implementation of add-on products after conversion, and contributing to process enhancements. A strong analytical mindset and effective communication are key to this position's success in driving quality assurance.

This is a full-time exempt, hybrid position based in either one of these three cities:

• Ft. Wayne, Indiana
• Waco, Texas
• Canfield, Ohio

Remote work can be available for the right candidate. The starting wage is $45,000 – $52,000.

Who will love this job:

• Someone who loves data!
• Someone who enjoys focusing on mentoring and helping the team learn and be successful.
• Someone who communicates effectively and efficiently, constantly.
• Someone who can find issues through detailed and thorough review in a wholistic manner.
• Someone who enjoys helping others and working in a very highly productive and collaborative team.
• Someone who believes that processes should evolve and change as the software package does as well.
• Someone who can multi-task and work on several concurrent projects with the same accuracy and analytical mindset as if they were working on one project alone.
• Someone who does not cut corners, respects the QA process, and maintains the highest standards for everyone’s contributions on the team.

As anImplementation Quality Analyst, you will:

• Conduct detailed quality checks and analysis of products to ensure compliance with internal and external standards.
• Participate in Quality Meetings as well as Product Implementation Meetings to guide the conversion process and ensure its success.
• Work with a small team of dedicated Quality Analysts offshore of the United States
• Develop and maintain quality assurance protocols and procedures.
• Oversee the development of in-process/final inspection checklists/documentation.
• Participate in root cause analysis for defect reduction initiatives.
• Assist in the development and implementation of quality training programs.
• Collaborate with the production team to drive quality improvements.
• Prepare and present reports on quality analysis and trends.
• Assist in the evaluation of data, identifying problems, trends, and consulting with upper management on abnormalities.
• Work closely with the Project Management office to drive projects to their completion; on-time and accurately.
• Work closely with the Project Lead on multiple concurrent projects, ensuring that data quality is maintained throughout the lifecycle of the project.
• Collaborate with all departments across the Professional Services department.

You should have:

• Associate degree or higher in related discipline or a minimum of 2 years of proven experience in a quality control/analysis role, preferably in a banking/credit union environment.
• Strong analytical and problem-solving skills.
• Eagle Eye for Accuracy.
• Excellent communication and teamwork abilities.
• Familiarity with quality testing tools and procedures.
• Experience with the Progress operating system and language a big plus!
• Proficient in Microsoft Word, Excel, and other Microsoft office products.
• Detailed knowledge of the Sharetec software is preferred.
• Ability to learn quickly, communicate effectively and ensure the highest quality standards are applied to all setup and testing scenarios.
• Sales Force and Task Ray knowledge will be a HUGE advantage.

Why Sharetec:

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.

Sharetec is an equal opportunity employer.

Travel:

• Up to 25%, both domestic and international.
• Valid passport and drivers license are required for this role.