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Form of workThe Customer Service Representative oversees the daily operations of our Customer Service and sales team. They play a crucial role in developing, implementing, and maintaining processes to enhance Customer Service. This position focuses on promoting company standards and engaging employees to foster customer loyalty and engagement through exceptional service.
Key Responsibilities:
- Support programs to drive team performance towards organizational goals.
- Assist the Customer Service and sales team in achieving operational objectives.
- Recruit and train new or less experienced staff.
- Review and evaluate work for quality and timeliness.
- Investigate and address escalated Customer Service inquiries.
- Ensure employee behaviors enhance customer satisfaction and loyalty.
Position Details: This role is an entry-level position with a potential career path to management based on performance.
Immediate Hiring for Entry-Level Customer Service Position
Requirements:
- 1 to 3 years of Customer Service experience
- Ability to train and develop team members
- Proficient in Account Retention strategies
- Strong verbal and written communication skills
- Ability to multitask and thrive under pressure while maintaining respect for others
- Proficient problem-solving skills with a focus on timely resolution
- Effective prioritization and planning abilities
- Conflict resolution skills with active listening
- Work efficiently independently and within a team
- Adaptability to a dynamic work environment with frequent changes
- Capability to manage challenging customer situations promptly and effectively
