IMAX Usher

Basic Functions: Greet guests as they enter the theater lobby and ushers them safely and courteously into the IMAX Theater; creates a positive impression of the Maryland Science Center for our visitors through excellent customer service.

Duties & Responsibilities

Ushers visitors into the IMAX Theater:

Assists with groups; greets all groups and visitors who come to the IMAX Theater before presentation begins; opens and closes theater; prepares the theater, queue area and glass cleaning machine for daily schedule that includes picking up discarded paper and other materials; vacuuming, polishing hand rails and stanchions, removing gum spots, readying the glass cleaning machine and setting stanchions for projected visitor attendance; informs supervisor on duty of any safety or maintenance issues or concerns that need corrective action. Take tickets from non-school group guests and verify that each guest has the correct ticket for the show.

Ensures excellent customer service:

Ensures customer satisfaction by answering general questions and resolving complaints courteously; provides general information about the museum, including current exhibits and programs, with particular attention to state-of-the-art questions regarding the IMAX film process; utilizes time in between shows by assisting visitors or other staff members with various tasks; performs other duties as assigned, to include ticket taking in the Harbor Lobby and Traveling Exhibit Hall.

Education:

HS Diploma required or equivalent

Experience:

Demonstrated ability to work well with customers and co-workers.

Knowledge, Skills and Abilities

Knowledge of:

• Excellent customer service practices and procedures
• Maryland Science Center exhibits and programming, hours and functions
• General maintenance practices
• IMAX Theater procedures

Skills:

• Excellent customer service
• Excellent listening and verbal communication
• Strong public speaking and interpersonal

Ability to:

• Work well with large groups of people including children
• Interact well with staff and management
• Work well under pressure
• Prioritize demands and make decisions quickly
• Manage multiple and diverse responsibilities
• Climb stairs frequently, stand for long periods of time
• Perform routine maintenance (cleaning)
• Work weekdays, weekends, evenings and holidays as needed
• Recognize customer needs and initiate customer interaction

Basic Requirements:

Must be able to pass background check

Department: Visitor Services

Reports to: IMAX Manager

FLSA Status: Non-exempt

Positions Supervised: N/A

Supervision Received: IMAX Manager

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Application Question(s):

• The pay rate for this part-time position is $15.00/hour. Is this acceptable for you?

Work Location: In person