Idlewild- Guest Experience Agent

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
Are you ready to be the gateway guardian of fun and excitement? Join our team as a Guest Experience Agent and be the first smiling face our guests encounter! Dive into a world where every ticket holds the promise of adventure, and you are the key to unlocking the magic. If you're all about creating fantastic first impressions and ensuring every guest starts their adventure with a burst of enthusiasm, then this role is your ticket to an exhilarating summer!
Join a team where collaboration and camaraderie are not just buzzwords but the heart of our workplace! We believe in lifting each other as we work toward common goals. As an Admissions team member, your primary responsibility is facilitating a seamless and positive entry experience for our guests.
If your superpower is turning minutes into moments, we want you! Your exceptional time management skills will ensure our operations run like clockwork.
Do you have a knack for organizing chaos into order? We value individuals who can navigate the intricacies of our admissions gates with precision and flair.
Join a workplace where your contributions are celebrated and each day is an opportunity for growth. Ready to embark on an exciting journey with us? Apply now, and let's build something incredible together!
We are currently looking for a:
Idlewild- Guest Experience Agent
Roles & Responsibilities:
Roles & Responsibilities:

• Serve as a park ambassador by welcoming all guests with a friendly smile and inviting manner!
• Smile and communicate with coworkers and guests
• Assist guests with entering and exiting the park
• Provide friendly assistance with guest questions about park resources and attractions
• Assist groups with their reservations and ticketing
• Provide guidance on guest order lookups and ticket-related issues
• Collect pre-paid admissions, admit season pass holders, sell day-of admission
• Conduct transactions while ensuring all payment procedures are followed
• Maintain composure and professionalism in high-pressure situations
• Resolve guest concerns in a courteous and prompt manner
• Direct large groups to their respective pavilion or meeting spot
• Distribute park maps, wristbands, schedules and marketing materials
• Assist with directing traffic (18+)
• Responsible to adhere to all applicable labor regulations and guidelines, including scheduled start and end time, break schedule and consecutive days worked
• Support our park through other duties as assigned by your manager

Education and Experience: No minimum educational requirements
Languages: English
Basic Qualifications:

• Must be at least 16 years of age on the date of applying
• Must be able to speak and read the English language
• Must have reliable transportation to and from work for your scheduled shift
• Must work well with other team members and be able to interact with our guests in a fast-paced environment
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Idlewild and SoakZone guidelines

Requirements:

• Must be able to work flexible hours including evenings, weekends, and holidays
• Must be able to work at least 1 weekend day (Saturday, Sunday) per week throughout the operational season
• Must be able to work at least three (3) days per week and at least 24 hours per week from June through August (Shifts are available starting in May and continue through October.)

Working Conditions:

• Team Members are subject to a variety of weather conditions, including but not limited to: extreme heat, humidity, sun exposure, cold, and inclement weather.
• Physical requirements include the ability to stand (for up to five hours at a time), walk long distances within the park, bend at the waist and knees and have repeated manual dexterity; the ability to carry, push, and pull up to 30 pounds without assistance on a regular basis; and the ability to regularly reach above shoulder level

Idlewild and Soakzone is an Equal Opportunity Employer.
Team member benefits:
Additional Job Description
Working at Idlewild and SoakZone is about making people happy. It's about being independent and having fun, making new friends and earning extra money while doing so. As an Idlewild and SoakZone employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.
Idlewild and SoakZone Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season

We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Idlewild and SoakZone. Apply today!
Do not miss the chance to spark your career now!