Hotel Guest Service Agent (Weekends Required)

From $17.00/hour

Join our team!

PEP PMS experience required

The Homewood Suites by Hilton Philadelphia Plymouth Meeting is looking for energetic and motivated individuals for full-time Guest Services Representatives. Our hotel operates 24/7. This is a fast paced, high demand job. We are looking for someone who can MULTITASK and ‘gets the job done’ with a smile.

This position will require holidays, day and evening and overnight shifts as well as shifts on weekends and during inclement weather. You must have a reliable car to get you to and from work. Weekends (SATURDAY AND SUNDAY) and full flexibility are required for this position.

Duties/Responsibilities of the position include, but are not limited to:

· Ensure efficient guest registration, checkout and Guest Service

· Handle confidential information and guest records

· Must have good problem resolution skills and think/act quickly in high pressure situations

· Resolve customer complaints through empowerment to exceed guest expectations and resolve conflict

· Communicate any real or potential emergency situations to General Manager and Assistant General Manager

· Ability to stand for extended periods of time (full shift, 8 hours)

· Ability to handle cash and credit transactions

· Communication with other departments (Housekeeping, Maintenance, Food & Beverage and Management)

· Pass on pertinent shift information to next shift

· Must have proper phone etiquette

· Responsible for taking reservations, answering & transferring phone calls

· Make courtesy calls to guests to assure their complete satisfaction with room & stay

· Perform administrative functions for guests, i.e., faxing, coping, mailing, and other clerical duties

· Willingness and ability to train new associates

· Be familiar with the area: know the surrounding area to give directions and recommendations to our guests.

· Set-up, refill and prepare breakfast

· Assist in other departments when needed (Housekeeping, Maintenance, Food & Beverage and Management)

· All other duties/responsibilities assigned by Management

Ideal candidates will have Hilton/OnQ front desk experience. We need friendly, kind go-getters who can work towards our number one goal: exceeding our guests’ expectations and going above and beyond for team members and guests alike.

Schedule will change each week depending on demand. Shifts are: 7A-3P, 3P-11P, and 11P-7A.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• PEP: 1 year (Preferred)

Work Location: In person