Address
Form of work
SalaryDepartment
This position is within FSU’s Department of Information Technology Services (ITS)
The Identity and Access Management team works with university resources to create and maintain user identity and facilitate user lifecycle, authorization and access management for connected systems and applications.
Responsibilities
Responsible for providing operational support to IAM related business processes and ITS related data integration between the source systems, the enterprise identity management system, and other University entities and direct support organizations. Works with multiple functional and technical areas to identify, resolve, and mitigate issues with identity and access management including identity creation and ongoing maintenance, Single sign-on (SSO), Multi-factor Authentication (MFA) and provisioning/de-provisioning internal and external systems. Modifies associated code, configuration, and other applicable elements for modifying system behavior in support of university initiatives as necessary. Utilizes various scripting languages and interfaces as required by individual systems to perform necessary modifications.
Responsible for analyzing requests for modifications, configuration changes, enhancements and/or workarounds as necessary and contributes to ongoing improvements and enhancements of FSU (IAM) systems and business processes as they relate to enterprise identity and access management and authentication. Ensures requests are made and approved through appropriate channels. Works proactively with FSU business analysts, functional owners, and data owners to address opportunities for increased efficiencies and provide solutions for recurring issues. Follows established procedures for testing and migration of fixes. Provides clear and sufficient documentation of issues and subsequent resolutions, while updating tickets and cases. Updates test scripts and configuration documents to accommodate modifications and/or configuration changes. Develops test scenarios.
Responsible for supporting reporting and information needs by ensuring requests are made through the appropriate channels. Analyses to determine the most appropriate reporting tool for items. Works with the reporting team and/or develops necessary queries or reports to help support the function. Follows established procedures for testing and migration while providing clear and sufficient reporting documentation.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
Qualifications
Bachelor's degree in Computer Science, MIS, or other appropriate degree and three years' experience or a high school diploma or equivalent and seven years of experience. 9note: or a combination of appropriate post high school education and experience equal to seven years.)
Preferred Qualifications
Knowledge of API technologies
Knowledge of user authentication concepts, technologies and protocols
Experience with managing directory's (I.E. Active Directory and LDAP
Helpful
The ideal applicant has ability to resolve software and application problems, perform problem recognition, research, isolation, resolution, and follow up; ability to establish and maintain a high level of customer trust and confidence in the team; skill to establish and build relationships with internal and external customers; and provide strong follow up and organizational skills. The selected applicant can expect to be part of a quickly changing environment as the organization looks to implement new functionalities in the IAM space over the coming year.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
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How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
This position has been deemed eligible for full remote work capability.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
