Hvac Service Coordinator

Job Description
Make your mark at the world's largest HVAC company
Why You'll Love Working for Daikin:

• We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.
• Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation sustainability efforts while meeting the HVAC needs of thousands of customers - expanding over 160 countries!
• Our culture is unrivaled. Daikin operates under 8 Core Values which are embedded into every aspect of our business. It's through these values that we continuously strive to build a place where everyone can be authentic, feel valued and heard, and have a sense of purpose and belonging.

The Service Coordinator role is critical to the success of the district through building and developing relationships with customers and the internal team. This role provides top-notch customer service, coordination for Technicians daily, and administrative support in a fast-paced and thriving office.
What you will do:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
• Handle customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Organize and coordinates inventory process.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.

Qualifications:
Must have:

• High School Diploma or GED
• 3-5 years of related experience in MEP service field
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organization, problem-solving, and customer service skills

Nice to have:

• Bachelor's degree may be considered in lieu of work experience
• Experience with Astea or any other service tracking software

About Us
Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share.
Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals.
We invest in our people, and our people invest in our customers and communities. This mutual commitment is the reason for our dynamic growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds.
You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges.
That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark.
Equal Employment Opportunity:
It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.