HVAC, Plumbing, or Service Trades CSR - In-Bound Call Center Rep

Contractor in Charge is looking to add full and part-time Work-at-Home Customer Service Associates to our team. Are you organized and able to effectively manage your time? Can you provide superb service over the phone? Have you been searching for a remote full or part-time position with flexible schedule options? Are you interested in working in the recession-proof plumbing, HVAC, electrical, and other home Service Trades? If so, read on!

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ABOUT CONTRACTOR IN CHARGE

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Our mission is to help home-service businesses to increase the booking of their phone and email leads. Our staff has a unique blend of experience in the electrical, plumbing, and HVAC trades as well as contact center customer service. In the industry, we are known for our professionalism and strong call-handling skills. In order to give our clients this peace-of-mind, we have to employ a skilled and reliable team of our own. So, what do you need? Read on!

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QUALIFICATIONS

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Required:

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• High school diploma or equivalent
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• 1+ years of high-volume Call Center customer service experience
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• Proven track record of reliabilityn
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  • Always at work on time
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  • Exceptionally low absenteeism
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  • Consistent schedule adherence
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  • Availability and flexibility for any shifts throughout the week
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• Computer skills including Microsoft Office experience and the ability to quickly learn other cloud- based software
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• Meticulous attention to detail
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• Basic keyboarding skills (45+ WPM, 95% Accuracy)
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• Ability to work in a private, quiet, and completely distraction-free space during all working hours
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• Computer equipment to include a Pentium processor Core i3 or higher, 8 or more GB RAM, 2 Monitors, high-speed internet connection and a noise-cancelling headset
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• Ability to sit or stand for extended periods of time
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Preferred:

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• Previous experience with Service Titan, Field Edge, Housecall Pro, or other scheduling software would be a plus!
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• HVAC, plumbing, or electrical home-service customer service or dispatch experience would be a plus!
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WORK SCHEDULE

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Full-time hours typically range between 30-40 hours a week. Part-time hours typically range between 15-25 hours a week but can flex to as low as 10 hours during low call volume periods and over 30 hours during high call volume periods. We are looking for associates to handle multiple shifts seven days a week.

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ARE YOU READY TO JOIN OUR TEAM?

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This full or part-time Work-at-Home Customer Service Associate position comes with a competitive pay range of $16-$19 per hour, depending on experience as well as paid training, a flexible work schedule, and a supportive team. Does this sound like the part-time or full-time virtual office position you've been searching for? If so, fill out our initial 3-minute, mobile-friendly application now!

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12012023CIC